Troubleshooting

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Accessing Activation Options Getting Help with License Manager Error Messages

Accessing Activation Options

While every user can benefit from having a MathWorks Account, it is possible to install and run MathWorks software without one. For example, at some sites, some users may not be able to create an account for security reasons.

To activate without providing MathWorks Account information, follow this procedure.

1. Start the installer. On the first dialog box, select the Install manually without using the Internet option. You will need a File Installation Key. (See Installing and Activating Without an Internet Connection for complete instructions.)

2. When the installer finishes installation and displays the Installation Complete dialog box, leave the Activate MATLAB option selected and click Next.

3. In the first activation application dialog box, you must make several choices:

   • Choose Activate automatically using the Internet. To install and activate without associating with a MathWorks Account, you must use the Internet.

   • Click the Advanced Options button. In the Advanced Options dialog box, select the Activate without associating to a license option and click OK.

     

   • Click Next to continue with activation.

4. In the Activation Key dialog box, enter the Activation Key and click Next. Because you are not logged into a MathWorks Account, you must enter an Activation Key to identify a license.

   Note   The only activation type available for unassociated activation is Designated Computer.

5. Click Activate.

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Getting Help with License Manager Error Messages

When a problem occurs, the license manager displays an error message in a window on your display. Read the error message carefully—it provides information that can help solve the problem. For more complete diagnostic information about an error message, visit the Support page at the MathWorks Web site (www.mathworks.com) and click Installation Troubleshooting. On this page, you can search the support database for solutions by license manager error number or you can select the error number from the License Manager Errors menu.

You can also get information about license manager error messages in the FLEXnet^® Licensing End User Manual, available in PDF format in matlabroot/etc/LicenseAdministration.pdf or at the Acresso Software, Inc. Web site, www.acresso.com.

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System Requirements

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