Learn more about Image Acquisition Toolbox

Troubleshooting QImaging Hardware

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Troubleshooting QImaging Devices Determining the Driver Version for QImaging Devices

Troubleshooting QImaging Devices

If you are having trouble using the Image Acquisition Toolbox software with a supported x QImaging frame grabber, follow these troubleshooting steps:

1. Verify that your image acquisition hardware is functioning properly.

   For QImaging devices, run the application that came with your hardware, QCapture, and verify that you can receive live video.

2. Select Start > Programs > QCapture Suite > QCapture.

3. In QCapture, select Acquire > Live Preview to test that the hardware is working properly.

4. If your hardware is functioning properly, verify that you are using a hardware device driver that is compatible with the toolbox.

   Note   The Image Acquisition Toolbox software is compatible only with specific driver versions provided with the QImaging software and is not guaranteed to work with any other versions.

   • Find out the driver version you are using on your system. To learn how to get this information, see Determining the Driver Version for QImaging Devices.

   • Verify that the version is compatible with the Image Acquisition Toolbox software. For the correct driver information, check the list of supported drivers on the Image Acquisition Toolbox product page at the MathWorks Web site (www.mathworks.com/products/imaq).

   If you discover that you are using an unsupported driver version, visit the QImaging Web site (www.qimaging.com) to download the correct drivers.

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Determining the Driver Version for QImaging Devices

To determine the QImaging driver version you are using, run the QImaging QCapture utility.

Select Start > Programs > QCapture Suite > QCapture, and then select Help > About to see the driver version number.

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