Job Openings

IT STL Europe

Job #:	6115-KP
Job Title:	IT STL Europe
Location:	Sèvres
% Travel:	None to Minimal
Area of Interest:	IT STL Europe

Job Summary

High Level Description
This position will be part of a European IT Team supporting day-to-day requirements of the users focused on France (Paris and Grenoble), as well as supporting a number of other European sites. This position will also be involved in supporting longer-term projects across the region.

Responsibilities

(1) Support Local and regional IT Infrastructure, Desktops and users.
(2) Regional and Worldwide IT projects
The Technical Environment
• The desktop computing environment consists of PC's running Windows XP, Linux, as well as Macintosh’s.
• The server environment consists of HP servers running Windows 2003 and Linux.
• Wide area networking and Local area networking environment is all based around Cisco
• The support includes, but is not limited to, maintenance, troubleshooting, repair, upgrades and installation server hardware and software.
Key Personal & Technical Knowledge
The ideal candidate will be able to handle multiple tasks in a fast paced team environment:
• French and English language both written and verbal including the ability to work one to one and in big groups on complex technical issues.
• Experience of working with, leading and coaching / training other technical staff.
• Working closely with Business areas and be the liaison for the IT team (relationship building)
• Experience working for an international business over a wide geography.
• Ability to work as part of a small country focused team as well as being a member of the larger European / worldwide team.
• Experience of working at all levels (from basic desktop support / setup up to trouble shooting complex company wide issues)
• Excellent troubleshooting / problem solving skills.
• Some experience of System Administration of Windows 2003, Linux and Sun server infrastructure.
• Some experience of LAN, W-LAN and WAN Administration in a Cisco environment.
• Working within a software development organizations

Qualifications

• Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems or equivalent combination of education and experience
• French and English language both written and verbal
• 5+ years of IT Desktop support for an international business.
• 2+ years of team leading over multiple sites.
• Ability to troubleshoot complex issues related to Windows, Unix and Networking.

• Excellent communication skills, both written and verbal in English and French.
• Performs with strong technical, analytical and problem solving skills without outside direction.
• Customer focused with a dedication to customer satisfaction
• Strong initiative, self-motivation, ability to complete tasks on time
• Excellent judgment, decision making, and organizational skills
• Ability to maintain calm demeanor under pressure.
• Ability to handle multiple priorities with minimal supervision
• Possesses self-initiative to proactively identify and pursue process improvements

Job Performance Measures 
Complete tasks or projects as assigned 
Strong work ethic including timely and thorough completion of projects and routine tasks. 
Ability to work independently with little or no supervision
Exhibit appropriate team behaviors such as effective communication, ability to work well with others, clear and concise correspondence to users and other team members
Job Impact on End Results 
Successful integration of a new development area into the worldwide development organization. 
Stability of regional infrastructure and systems. 
Implementing and maintaining company IT standards to provide continuity of support across the region.