The Business Systems Analyst will work with representatives from Sales and related areas to perform business process analysis, requirements gathering, solution design, and define a six to 12 month plan to meet business needs. The goal is to improve the efficiency and scalability of the sales organization. The analyst is the liaison between the business areas at The MathWorks and the Business Applications team.
Responsibilities
Working with business to understand workflows and processes
Working with business to map their goals and priorities to a six to twelve month plan
Meeting with business areas to negotiate release content and prioritize work
Coordinating the activities of developers and QA to meet project timelines
Analyzing and documenting business requirements; proposing implementation approaches and high level design
Performing root cause analysis when issues arise
Communicating the results of complex analysis to both technical and non-technical audiences
Attending department-wide and CRM team release meetings
Based on aptitude and experience of the applicant, some light development activities could be included (scripting, configuration)
Qualifications
4+ years experience with Sales Force Automation (SFA)
Experience with Territory and Opportunity assignment and management
Demonstrated ability to convert abstract concepts and/or visions into business process models and functional requirements
Demonstrated ability to map user needs to system capabilities
2+ years project management experience.
Strong communication skills. In particular, person must have the ability to communicate with both business and technical people effectively
Ability to write SQL queries and a solid understanding of relational databases
Experience with Siebel Sales (CRM) is preferred
Siebel development experience is a plus
Experience with Java, VB, JavaScript is a plus
Familiarity with Object Oriented Design principles
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