Job Openings

Technical Support Engineer

Job #:	6678-KP
Job Title:	Technical Support Engineer
Location:	Meudon Cedex
% Travel:	None to Minimal
Area of Interest:	Technical Support Engineer

Job Summary

MATLAB and companion toolboxes provide engineers, scientists, mathematicians, and educators with an environment for technical computing applications. These products serve a broad range of tasks across a variety of industries from automotive and electronics to industrial equipment and telecommunications.

We are now looking for engineers to join our Technical Support team. As a Technical Support Engineer you will provide support to our customers and this will allow you to develop in-depth knowledge of our products and their applications. It will also leverage and expand your skills in troubleshooting customers’ issues, software testing and debugging. Our Technical Support Engineers work closely with customers to understand their real-world applications and challenges. In the role you will develop your communication, presentation, and leadership skills through interaction with customers as well as other departments across the company to resolve complex problems.

The Technical Support Engineer role allows you to identify and develop your technical, professional, and personal skills for a successful technical career at The MathWorks.
You will receive a combination of practical experience and formal training in a work environment that fosters and rewards cooperation, teamwork, learning, and fun.

Responsibilities

As a Technical Support Engineer you will help make our customers successful in the usage of our MATLAB and Simulink product lines. This involves resolving customer reported issues in a wide area of products, applications, and industries. Collaborating with world-wide specialists will help you understand customers’ requests and the background of their requests. Having a clear understanding of the issue, you will provide the customer with an appropriate solution. In addition, you act as a customer advocate if the issue requires internal escalation, keeping the customer informed of the progress. By providing feedback to our development organization, you enable the continuous improvement of our product lines. Your post-sales relationship with our customers is important to their long term satisfaction. The feedback that you provide to our organization will be very helpful in understanding the needs of our customers.

Qualifications

The MathWorks has a passion for lifelong learning anchored in its core values. Because this position is very challenging and involves continuous learning and development, you should be highly motivated and love to learn.

We also require:

- An advanced degree in Engineering, Science, or Math (Master or "diplôme d'ingénieur").
- Excellent language skills in French and English.
- Strong verbal and written communication skills
- Familiarity with controls systems
- Knowledge of at least one operating system and C programming language
- Strong commitment to learning and personal development
- Knowledge of MATLAB

Plusses:

- Knowledge of other MathWorks products
- Industry experience with MATLAB and/or Simulink