Job Openings

IT Technical Support

Job #:	6802-MC
Job Title:	IT Technical Support
Location:	Bangalore
% Travel:	None to Minimal
Area of Interest:	IT Technical Support

Job Summary

This position within the SSG/IT Team will perform all aspects of technical support related to the day-to-day computing needs of The MathWorks office in Bangalore, India. This individual is expected to provide support via phone, e-mail and Intranet as well as perform problem determination face-to-face. This position will report to the Director of IT/SSG in Natick.

Responsibilities

Primary Responsibilities:
• Diagnose and resolve computer & peripheral problems and requests from users in a timely manner including accurately recording such requests into the help system.
• Install, configure and troubleshoot PC hardware and software
• Install, configure and troubleshoot phones
• Create and document local procedures, guidelines and best practices.
• Record, track and maintain equipment inventory.
• Provide training to users in supported desktop products.

Secondary Responsibilities:
• Provide first level support for networking and application issues.
• Liaise with local service and support providers.
• Support the optimization of the existing environment
• Participate in IT projects as required.

Qualifications

• University Degree in a Computer related discipline and work experience within the Information Technology industry
OR
• 3+ years work experience in Information Technology, including 1 year front line / helpdesk technical support.
In-depth knowledge of / focus on:
o Desktop software including Microsoft Office products.
o Troubleshooting complex issues related to operating systems and PC hardware.
o Desktop Operating Systems including Windows XP / 2000
o Customer focus and dedication to customer satisfaction
o Self-starter; ability to work on his/her own, but also within a team framework

A Working knowledge of:
o Backup Software and processes.
o Networking (WAN & LAN) topology and protocols
o PABX Setup & configuration
o Remote Working / Mobile Computing
o Unix / Linux