Careers at MathWorks

Manager of Entry Level Engineering Program

Location:
US-MA-Natick (Related locations: Framingham, Worcester, Metro West, Boston, Massachusetts, New England)
Job Function:
Engineering Services
Job Number:
8992-JFRA

Job Summary

The Engineering Development Group (EDG) hires entry level Engineers (MS and PhDs). The EDG Manager coaches the individual by identifying and developing their technical, professional, and personal skills for a successful technical career at MathWorks. As a manager in EDG, the qualified candidate will manage 10-12 Engineers. Responsibilities of this person will focus on:
- career development of entry level engineers
- continuous improvement department level project ownership, and
- management of Technical Support responsibilities

Responsibilities

  • Provide ongoing coaching on career advancement opportunities for the growth and development of entry level engineers
  • Manage a Technical Support team such that they meet and exceed customer expectations and achieve continuous improvement of service levels
  • Provide coaching and guidance on customer case management, response time, and teamwork in providing technical support to our customers
  • Continuous interviewing and hiring of qualified entry level engineers (MS and PhDs) throughout the year
  • Collaborate with our software development teams on Technical support and customer issues
  • Establish and evolve effective business goals, strategies and processes
  • Develop procedures, proposals, plans, and guidelines and initiate their implementation

Minimum / Preferred Qualifications

  • BS or MS degree (Engineering/Computer Science degree required)
  • 2-5 years managerial experience (software company preferred)
  • Customer facing experience (technical support, customer, application engineering)
  • Effective leadership and coaching skills: ability to guide, motivate, and inspire others
  • Excellent communication skills--written/verbal, keeps others informed, involves the right people in decision making, is proactive and displays strong initiative
  • Has the ability to envision processes and procedures to address working dynamics within the group
     
    Nice to Have:
     
  • Prior experience with Knowledge Management and Web Technical Support initiatives
  • Experience with international Technical Support collaboration

Why MathWorks?

It’s the chance to collaborate with bright, passionate people. It’s contributing to software products that make a difference in the world. And it’s being part of a company with an incredible commitment to doing the right thing – for each individual, our customers, and the local community.

MathWorks develops MATLAB and Simulink, the leading technical computing software used by engineers and scientists. The company employs 2800 people in 15 countries, with headquarters in Natick, Massachusetts, U.S.A. MathWorks is privately held and has been profitable every year since its founding in 1984.

MathWorks, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.