Senior Application Engineer (Post Sales) - Production Code

Job Summary

Would you like to work with MathWorks cutting edge development staff to learn how MATLAB and Simulink tools are designed?  Would you like to join a fast-paced, dynamic advanced support team that is constantly solving new and challenging problems?  MathWorks software products allow controls system engineers to manage the research, design and testing of systems at a high level, allowing the rapid development of innovative products.  MathWorks is the leading developer of mathematical computing software. Engineers and scientists worldwide rely on its products to accelerate the pace of discovery, innovation, and development.

Responsibilities

1. Lead development facing post-sales advanced technical support activities directed towards customers whose business involves using Simulink products to develop software for embedded systems/applications in a production environment
2. Provide advanced technical post-sales support and guidance on issues:
• Relating to the MathWorks major accounts
• Escalated from the technical support group
• Relating to a strategic Account, Application, or Industry
• Requiring the combination of customer application knowledge, industry knowledge, and MathWorks product knowledge.
3. Communicate and work together with MathWorks Development staff when inherent tool design knowledge is needed.  Troubleshoot issues involving core design aspects of the MathWorks tools, including access to source code and development strategies in order to provide solutions to customer
4. Provide the highest customer support level complimenting existing technical support.  Will work very closely with and train existing support specialists within the support team
5. Provide direct customer feedback to MathWorks development for future enhancements to products since customer interactions will be of the highest technical nature.
6. This position will be co-located alongside Development staff, and will be part of a team centered approach exchanging customer feedback among the following internal groups:
• Major Account Sales, Development, Marketing
• All of the MathWorks support services including Technical Support, Consulting, and Training

Qualifications Required / Preferred

• Advanced Engineering degree (MS or PhD in an engineering discipline)
• Experience in applying MathWorks tools to real-world engineering problems.
• Specialization in Embedded Systems development and deployment using Simulink products
• Experience applying MathWorks products for Model-Based Design
• Excellent troubleshooting, problem solving, and multi-tasking skills
• Excellent verbal and written communication skills.
• Ability to work in a team environment
• Candidates must be interested in working directly with customers to understand their real engineering challenges, help trouble shoot potential problems with MathWorks tools and to help them understand how to apply our products to their problems.

Desirable:

• A perfect fit would be previous experience as member of an internal MathWorks Tools support/development team for a large Aerospace or Automotive company.
• Proficiency using MATLAB/Simulink/Stateflow/Simulink Coder/Embedded Coder.
• Experience or awareness of the design challenges within the Aerospace and/or Automotive industries.
• Experience using a Model Based Design approach to move from design to implementation using automatic code generation from a graphical model.
• Knowledge of large scale modeling and processes; to include requirements management, configuration control, applying modeling standards, documentation, and legacy code inclusion.
• Awareness of embedded systems, RTOS knowledge, software implementation aspects, safety critical applications, production quality code, coding standards (MISRA C), certification processes and requirements (DO-178B).