As a Technical Support Engineer (f/m) you will help our customers with very involved technical issues. We are looking for engineers (f/m) to join our expanding organization. We will help you identify and develop your technical, professional, and personal skills for a successful technical career at MathWorks. You will receive a combination of practical experience and formal training in a work environment that fosters and rewards cooperation, teamwork, learning, and fun.
As a Technical Support Engineer (f/m) you will help make our customers successful in the usage of our MATLAB and Simulink product families. This involves resolving in-depth customer reported issues in a wide area of products, applications, and industries. Collaboration with other engineers, specialists and domain experts in the global MathWorks organization often is the key in the process of resolving requests and will help to understand the background behind questions if necessary. Ultimately you will work with the customer to find an appropriate solution. In addition, you act as a customer advocate if the issue requires internal escalation, keeping the customer informed of the progress. By providing feedback to our development organization, you enable the continuous improvement of our products.
MathWorks has a passion for lifelong learning anchored in its core values. Because this position is extremely challenging and involves continuous learning and development, you must be extremely motivated and love to learn. We also require:
It’s the chance to collaborate with bright, passionate people. It’s contributing to software products that make a difference in the world. And it’s being part of a company with an incredible commitment to doing the right thing – for each individual, our customers, and the local community.
MathWorks develops MATLAB and Simulink, the leading technical computing software used by engineers and scientists. The company employs 3000 people in 15 countries, with headquarters in Natick, Massachusetts, U.S.A. MathWorks is privately held and has been profitable every year since its founding in 1984.