Documentation Center

  • Trial Software
  • Product Updates

Install Support for Third-Party Products

About Support Package Installer

Use Support Package Installer to add support for third-party products to your MathWorks® software. When you complete the installation process, you can use the MathWorks software with those third-party products.

To start Support Package Installer, enter supportPackageInstaller in a MATLAB® Command Window.

The following topics provide help for each screen in the Support Package Installer.

Select an Action

You can use Select an action to choose the action Support Package Installer performs:

  • Install from Internet: Download a support package from the Internet and install it on the host computer.

  • Download from Internet: Download a support package from the Internet without installing it.

  • Install from folder: Install a previously-downloaded support package.

  • Uninstall: Uninstall a specific support package.

For instructions on using Download from Internet and Install from Folder, search help for the "Install Support Packages on Other Computers" topic.

Select Support Package to Install or Select Support Package to Download

Support Package Installer installs those support package or packages that are currently visible in the right pane. In other words, it only installs support for one type of hardware at a time.

You can use Show to filter the support packages Support Package Installer displays:

  • All displays support packages for all base products and host computer platforms.

  • Installable displays support packages that you can install with the product licenses and platform on your host computer.

  • Installed displays support packages that are installed on your host computer.

  • Updatable displays installed support packages for which updates are available.

Use Support for to choose a specific group of support packages. Support Package Installer can only install or act upon one particular group of support packages at a time. To install support packages in multiple groups, rerun Support Package Installer for each group.

Use Support packages to choose and review the status of specific support packages. Support Package Installer organizes the following support package information in columns:

  • Action displays the action Support Package Installer can perform upon a support package. Select or deselect the check box in to enable or disable Support Package Installer from performing that action: Install, Reinstall, Update, None.

  • Installed Version displays the version of the installed support package. This entry is blank if the support package is not installed. If Latest Version and Installed Version are different, you can update the support package.

  • Latest Version displays the version of the support package that is available for download. If Latest Version and Installed Version are different, you can update the support package. If your computer does not have access to the Internet, this value is empty.

  • Required Base Product displays the base product that is required in order to install the support package. If the base product is not licensed and installed, the support package is not downloadable or installable.

  • Supported Host Platforms displays the host computer platforms required to install the support package. If the host computer is not one of the supported platforms, you cannot download or install the support package. Win32 and Win64 represent the 32- and 64-bit versions of Microsoft® Windows®. Linux64 represents the 64-bit version of Linux. Mac64 represents the 64-bit version of the Apple Mac platform.

The Installation folder parameter displays the path where Support Package Installer installs the support package. You must have write privileges for this folder. You can enter a new path directly, or use the Browse button to select one. The installation process creates a downloads folder in this location.

If you choose the Download from Internet option, Support Package Installer displays the Download folder parameter instead of the Installation folder parameter. Download folder displays the path where Support Package Installer creates support package folders. You must have write privileges for this path. You can enter a new path directly, or use the Browse button to select one. By default, the Download folder is named downloads. After installing support packages, the Download folder contains subfolders for each support package.

The Find more supported hardware link opens a browser and displays the Hardware Support topic on the MathWorks web site.

    Note:   Opening a support package installation file opens the Select a Support Package to Install or Download screen with a support package preselected. These files are available from MATLAB Central File Exchange, and have the file name extension: *.mlpkginstall

Log In to MathWorks Account

Click Log In. In the MathWorks Account Log In dialog box, enter your MathWorks.com account email address and password. For more information, see http://www.mathworks.com/support/solutions/en/data/1-172ME/index.html?solution=1-172ME.

If you don't have an account, click here to create one.

The MathWorks, Inc. Software License Agreement

Review the text of the license agreement. If you agree, select the I accept check box, and then click Next.

Third-Party Software Licenses

Support packages that download third-party software as part of the installation process display this screen. Review the information and any license agreements.

To proceed, click Install. Otherwise, click Back or Cancel.

Confirm Installation, Confirm Download, Confirm Uninstall

This screen confirms the name of the support package you have chosen. To continue, click Install, Download, or Uninstall.

Support Package Installer displays a progress bar while it performs the specified action.

    Note:   If Support Package Installer instructs you to delete files, close the MATLAB software before removing the files. Then, restart MATLAB software and run Support Package Installer to complete the process.

Install or Update Complete, Download Complete, Uninstall Complete

Support Package Installer has finished installing or uninstalling the support package.

Some support packages require additional actions before you can use the support package:

  • Replace or update the firmware on the target hardware.

  • Install and validate required third-party software.

To perform these actions, click Continue. Otherwise, click Finish.

This screen displays the path of the support package folder within the Download folder. If you use the Install from Folder option in the future, you will specify the location of this support package folder.

If there are no additional actions, and the support package contains featured examples, Support Package Installer gives you the option to open the featured examples. These examples show you how to use the capabilities provided by the support package.

Set Up Support Package

This screen is only shown for support packages that provide additional post-installation steps. Use the Support package for parameter to identify the third-party hardware or software to set up. Then, click Next.

The subsequent screens guide you through the process of:

  • Replacing or updating the firmware on the target hardware.

  • Installing and validating required third-party software.

    Note:   To return to this screen without repeating preceding screens, enter targetupdater in a MATLAB Command Window.

Support Package Setup Complete

You have completed the set up process.

If you leave the Show support package examples checkbox selected and click Finish, Support Package Installer displays support package examples in a new window.

Was this topic helpful?