Kinect for Windows Hardware

The Kinect® adaptor is supported on 32-bit and 64-bit Windows®.

    Note:   The Kinect adaptor is intended for use only with the Kinect for Windows sensor.

If you are having trouble using the Image Acquisition Toolbox™ software with a supported Kinect for Windows sensor, follow these troubleshooting steps:

  1. Verify that your image acquisition hardware is functioning properly.

    For Kinect for Windows devices, you can run the Kinect Explorer application, if you have it, and verify that you can receive live video.

  2. With previous versions of the Image Acquisition Toolbox, the files for all of the adaptors were included in your installation. Starting with version R2014a, each adaptor is available separately through the Support Package Installer. In order to use the Image Acquisition Toolbox, you must install the adaptor that your camera uses, in this case, the Kinect for Windows support package. See Image Acquisition Support Packages for Hardware Adaptors for information about installing the adaptors. See Installing the Kinect for Windows Sensor Support Package for information specific to installing the Kinect support package.

    If you have problems installing the Kinect support package, see the section below, "Troubleshooting the Support Package Installation."

  3. If your hardware is functioning properly, verify that you are using a hardware device driver that is compatible with the toolbox.

      Note:   In order to use the Kinect for Windows support, you must have version 1.6 or later of the Kinect for Windows Runtime installed on your system. If you do not already have it installed, it will be installed when you install the Kinect support package.

Troubleshooting the Support Package Installation

If the setup fails, it could be caused by an internet security setting. If you get an error message such as "KINECT Setup Failed – An error occurred while installing," try the following and then run the installer again.

  1. In Internet Explorer, go to Tools > Internet Options.

  2. In Internet Options, select the Advanced tab.

  3. Under the Security subsection, uncheck Check for publisher's certificate revocation to temporarily disable it, and click OK.

  4. Run the installer again.

  5. After you have installed the support package, re-enable the security option in Internet Explorer.

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