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If you are having trouble using the Image Acquisition Toolbox™ software with a supported Matrox® frame grabber, follow these troubleshooting steps:
For Matrox devices, run the application that came with your hardware, Matrox Intellicam, and verify that you can receive live video.
With previous versions of the Image Acquisition Toolbox, the files for all of the adaptors were included in your installation. Starting with version R2014a, each adaptor is available separately through the Support Package Installer. In order to use the Image Acquisition Toolbox, you must install the adaptor that your camera uses, in this case, the Matrox Hardware support package. See Image Acquisition Support Packages for Hardware Adaptors for information about installing the adaptors.
If your hardware is functioning properly, verify that you are using a hardware device driver that is compatible with the toolbox. The Image Acquisition Toolbox software is only compatible with specific driver versions provided with the Matrox Imaging Library (MIL) or MIL-Lite software and is not guaranteed to work with any other versions.
Find out the driver version you are using on your system. To learn how to get this information, see Determining the Driver Version for Matrox Devices.
Verify that the version is compatible with the Image Acquisition Toolbox software. For the correct driver information, check the list of supported drivers on the Image Acquisition Toolbox product page at the MathWorks Web site (www.mathworks.com/products/imaq).
If you discover that you are using an unsupported driver version, visit the Matrox Web site (www.matrox.com) to download the correct drivers.
Select Start > Programs > Matrox Imaging Products > MIL Configuration.
The software version is listed on the Information tab.