Support Package Installation

What Is a Support Package?

A support package is an add-on that enables you to use a MathWorks® product with specific third-party hardware and software.

For example, support packages available for use with MATLAB include:

  • Arduino Hardware

  • LEGO MINDSTORMS EV3 Hardware

  • Raspberry Pi Hardware

  • USB Webcam

For a complete list of available support packages, see Hardware Support.

Install Support Packages

You install support packages using Support Package Installer, a wizard that guides you through the installation process. You can also use Support Package Installer to update installed support package software or update the firmware on third-party hardware.

To start Support Package Installer:

  • On the MATLAB® Home tab, in the Environment section, click Add-Ons > Get Hardware Support Packages.

Install Downloaded Support Package on Multiple Computers

You can download a support package to one computer, and then install it on other computers. This allows you to:

  • Install support packages on computers that are not connected to the Internet.

  • Reduce the number of downloads you need to perform.

The computer you use for downloading must have the same base product license and platform as the computers upon which you are installing the support package. For example, suppose you want to install a Simulink® support package on a group of computers that are running 64-bit Windows®. To do so, you must first download the support package using a computer that has a Simulink license and is running 64-bit Windows.

To install a downloaded support package on multiple computers:

  1. Download the support package, and place the folder in a shared network location.

  2. Run Support Package Installer on the other computers.

  3. On the Install or update support package screen, select the Folder option.

  4. Follow the instructions provided by Support Package Installer to complete the installation process.

    Note:   Some support packages require you to install third-party software. If so, ensure that the third-party software is available for installation on each computer.

Troubleshoot Timed Out Connections

While you are installing a support package, Support Package Installer downloads software from the Internet. If downloading the software takes too long, Support Package Installer displays:

"Unable to download http:<url>. Connection timed out. Verify your network connection and proxy settings. If they are properly configured, retry the support package installation after 15 minutes. If the problem persists, contact MathWorks Technical Support."

In some cases, antivirus software on the host computer causes this error by delaying or blocking the software download process. Consider pausing the antivirus software, or changing the antivirus software settings. Then, try installing the support package again.

See Also

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External Web Sites

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