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Support Package Installation

What Is a Support Package?

A support package is an add-on that enables you to use a MathWorks® product with specific third-party hardware and software.

For example, support packages available for use with MATLAB® include:

  • Arduino® Hardware

  • LEGO® MINDSTORMS® EV3 Hardware

  • Raspberry Pi™ Hardware

  • USB Webcam

For a complete list of available support packages, see Hardware Support.

Install Support Packages

You install support packages using Support Package Installer, a wizard that guides you through the installation process. You can also use Support Package Installer to update installed support package software or update the firmware on third-party hardware.

To open Support Package Installer:

Install Downloaded Support Package on Multiple Computers

You can download a support package to one computer, and then install it on other computers. This process enables you to:

  • Install support packages on computers that are not connected to the Internet.

  • Reduce the number of downloads that you need to perform.

The computer you use for downloading must have the same base product license and platform as the computers upon which you are installing the support package. For example, suppose you want to install a Simulink® support package on a group of computers that are running 64-bit Windows®. To do so, you must first download the support package using a computer that has a Simulink license and is running 64-bit Windows.

To install a downloaded support package on multiple computers:

  1. Open Support Package Installer

  2. Set the support package to download to a shared network location. On the Select an action screen, select Download from Internet. On the next screen, set Download folder to the network location.

  3. Use matlabshared.supportpkg.setSupportPackageRoot to change the support package root folder on each computer you want to install the support package on. You must have administration privileges to change the root folder.

  4. Open Support Package Installer on the other computers.

  5. On each Select an action screen, select the Install from folder option. Input the network location that the support package was installed.

  6. Follow the Support Package Installer instructions to complete the installation process.

    Note:   Some support packages require you to install third-party software. If so, make sure that the third-party software is available for installation on each computer.

Troubleshoot Timed Out Connections

While you are installing a support package, Support Package Installer downloads software from the Internet. If downloading the software takes too long, Support Package Installer displays:

Unable to download http:<url>. Connection timed out. Verify your network connection and proxy settings. If they are properly configured, retry the support package installation after 15 minutes. If the problem persists, contact MathWorks Technical Support.

In some cases, antivirus software on the host computer causes this error by delaying or blocking the software download process. Consider pausing the antivirus software, or changing the antivirus software settings. Then, try installing the support package again.

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