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To resolve issues starting MATLAB on Mac OS X 10.10 (Yosemite) visit: http://www.mathworks.com/matlabcentral/answers/159016

Problems to reach mathworks.com

Asked by Jan Simon on 20 Oct 2011

I cannot reach http://www.mathworks.com for about 2 weeks. I'm missing the online documentation very much.

The error message is cute: The browser is forwarded automatically to http://www.mathworks.de/error/noindex.html, where I am told:

Page Not Found

 We apologize for the inconvenience. The link you followed is no longer valid. The MathWorks Web site is continually being updated, and we have either removed or relocated the page that you requested. 

I really hope, that www.mathworks.com has neither been removed nor relocated. Does somebody know when it might re-appear?

 

20-Oct-2011 Fixed colon typo. Even the MathWorks.com link on top of this window forwards me to the error page at the German MathWorks.de.

21-Oct-2011 I've tried to contact TMW using the "inform the webmaster" link on the error page. Unfortunately the mail server of MathWorks cannot deliver mails to webmaster(at)mathworks dot com because the user is unknwon.

23-Oct-2011 I'm forwarded to the UK-Error page when I try to follow this link:

http://www.mathworks.com/support/compilers/release2009a

But this works:

http://www.mathworks.com/support/compilers/release2009a/index.html

The problem concern the standard installation of Firefox 7.0.1, no plugsins, noScript disabled. It works with the Internet Explorer!

24-Oct-2011 Solved! The problem concered only me and only the www.mathworks.com pages. The smallest intersection set are my cookies. Deleting all cookies let the problem disappear.

Afterwards I could not use my password (written on real paper!) to login into my MathWorks account. But after asking for a new one, I'm a full member of the internet again.

26-Oct-2011 Unsolved again. Now I get the "The page you were looking for doesn't exist." page when I try to get http://www.mathworks.com/matlabcentral/answers/. Today even deleting the cookies does not help. Again my MathWorks account password got invalid and I had to ask for a new one.

I could reach this page through www.mathworks.com/matlabcentral/ -> Choosing a specific link in "Recent questions" -> My Questions. But hitting the "Answers" link in the top of the page claims, that the page does not exist again.

7 Comments

Fangjun Jiang on 20 Oct 2011

No problem for me to access www.mathworks.com from within US during the past two weeks.

the cyclist on 26 Oct 2011

Jan, I am experiencing the same problem as you describe in your edit of 26-Oct-2011, so it seems that that is not just you.

Randy Souza on 26 Oct 2011

The problem that Jan described in his 26-Oct-2011 edit is a MATLAB-Answers-wide issue that we are working to resolve.

It is unrelated to his earlier mathworks.com problem.

Apologies for the repeated inconvenience.

Jan Simon

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3 Answers

Answer by Andreas Goser on 21 Oct 2011
Accepted answer

I know changes have been made with the way the visitor is routed to country pages. In our case, that going to mathworks.com routes to mathworks.de. I am not aware about the technical implementation though. I actually was just interested how to have the old behaviour back, as I prefer to send .com links. I selected that I am in the US (top of page) and that's it.

I suspect, that your issue is connected to that change. Please send an email to webmasters at mathworks dot com with a description (inluding yor browser and OS info).

6 Comments

Jan Simon on 24 Oct 2011

MAILER-DAEMON@mathworks.com returned my mail:
<webmasters@mathworks.com>: host mailhub-ah.mathworks.com[172.31.8.164] said:
550 5.1.1 <webmasters@mathworks.com>... User unknown (in reply to RCPT TO command)

Andreas Goser on 24 Oct 2011

I made a test and confirm the behaviour. I created a MathWorks internal help ticket for that.

Jan Simon on 24 Oct 2011

Thanks, I got an email with the ticket and a suggestion for a workaround some minutes ago. Again I see, that living human are more powerful than anonymous mail addresses. And I like it!

Andreas Goser
Answer by the cyclist on 20 Oct 2011

I have had no trouble reaching mathworks.com or any page at Answers. Your link resolves to:

http://www.mathworks.com/matlabcentral/answers/http//:www.mathworks.com

which does not work for me, but looks simply wrong.

1 Comment

Jan Simon on 20 Oct 2011

Thanks. It was just a typo in the message. I meant http://www.mathworks.com

the cyclist
Answer by the cyclist on 21 Oct 2011

It could be a local DNS problem. Have you tried to use the IP address directly? Does it work if you type

 144.212.244.10

in the address bar?

1 Comment

Jan Simon on 21 Oct 2011

Thanks you again. A good idea, but no difference. I'm still forwarded to the German error page.
I ask TMW now.

the cyclist

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