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From: junoexpress <MTBrenneman@gmail.com>
Newsgroups: comp.soft-sys.matlab
Subject: Serious Question if You Have Experience with MatLab License Renewals
Date: Wed, 23 Jul 2008 13:18:04 -0700 (PDT)
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Hi,

I work at a university where every year it seems it is a huge problem
renewing our MatLab license. It seems to take forever to get done,
sometimes it isn't done on time, and the people who rely very heavily
on MatLab (I'm in an engineering dept)  are basically shut down.

I've dealt with MatLab customer service personally on several
occasions, and quite frankly, it is the best I've ever experienced.
This leads me to believe there is something screwy with the way my
univ is doing the ordering. I can't get a straight reply from the IT
people here as to how the ordering process works. Can anyone shed some
light as to whether the license renewal process is that complicated
and HOW LONG THE PROCESS SHOULD TAKE if done properly (I'm not
shouting: just emphasizing how important this piece of information is
to me). I know that each license renewal is different in the sense
that it depends on the packages one orders, etc, but any general
insight/past experiences by others would be appreciated, so I can get
some idea as to what the heck is going on.

Many thanks in advance,

Matt B.