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Thread Subject:
matlab crashes on opening help

Subject: matlab crashes on opening help

From: praveen

Date: 21 Jun, 2010 10:56:05

Message: 1 of 2

hello everyone,

I'm using matlab 7.4.0(R2007a).whenever i open matlab help,matlab crashes.I get the message "matlab has stopped working" and the following details
------------------------------------------------------------------------------------

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: MATLAB.exe
  Application Version: 1.0.0.1
  Application Timestamp: 45c4d96e
  Fault Module Name: StackHash_041d
  Fault Module Version: 6.1.7600.16385
  Fault Module Timestamp: 4a5bdadb
  Exception Code: c0000374
  Exception Offset: 000c283b
  OS Version: 6.1.7600.2.0.0.256.1
  Locale ID: 16393
  Additional Information 1: 041d
  Additional Information 2: 041db5a3efa268d604ce8767f00b64c3
  Additional Information 3: 67b1
  Additional Information 4: 67b127ff165259eda61f47443bf48975

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--------------------------------------------------------------------------------------------
pls help

-praveen

Subject: matlab crashes on opening help

From: youngjin

Date: 12 Oct, 2011 22:08:26

Message: 2 of 2

I am not sure that this posting could help you.

I had a trouble with starting matlab, but the same exception code as yours;
I tried to fix it by finding a lot of articles related to 'appcrash', 'stackhash', 'exception code c0000374' etc., but did not. So, I just traced back what program I installed, then found it. It was 'a printer driver' which I installed two days ago. When I deleted it and ran matlab, it worked. It's very weird to me, I don't understand why the printer driver blocks matlab running (people say it is done by DEP: Data Execution Protection).
Try to delete the programs or files that you recently installed.

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: MATLAB.exe
  Application Version: 7.12.0.0
  Application Timestamp: 4d837ba8
  Fault Module Name: StackHash_42cf
  Fault Module Version: 6.1.7600.16695
  Fault Module Timestamp: 4cc7b325
  Exception Code: c0000374
  Exception Offset: 00000000000c6ab2
  OS Version: 6.1.7600.2.0.0.256.48
  Locale ID: 1033
  Additional Information 1: 42cf
  Additional Information 2: 42cf3f6b4e55b4ee9e57f40b69eafced
  Additional Information 3: 7eb8
  Additional Information 4: 7eb8656c69e94c1a5a82bcfba408d1a2



"praveen " <praveenignatius17@gmail.com> wrote in message <hvngg5$5g0$1@fred.mathworks.com>...
> hello everyone,
>
> I'm using matlab 7.4.0(R2007a).whenever i open matlab help,matlab crashes.I get the message "matlab has stopped working" and the following details
> ------------------------------------------------------------------------------------
>
> Problem signature:
> Problem Event Name: APPCRASH
> Application Name: MATLAB.exe
> Application Version: 1.0.0.1
> Application Timestamp: 45c4d96e
> Fault Module Name: StackHash_041d
> Fault Module Version: 6.1.7600.16385
> Fault Module Timestamp: 4a5bdadb
> Exception Code: c0000374
> Exception Offset: 000c283b
> OS Version: 6.1.7600.2.0.0.256.1
> Locale ID: 16393
> Additional Information 1: 041d
> Additional Information 2: 041db5a3efa268d604ce8767f00b64c3
> Additional Information 3: 67b1
> Additional Information 4: 67b127ff165259eda61f47443bf48975
>
> Read our privacy statement online:
> http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
>
> If the online privacy statement is not available, please read our privacy statement offline:
> C:\Windows\system32\en-US\erofflps.txt
> --------------------------------------------------------------------------------------------
> pls help
>
> -praveen

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