Why do I receive an error: "Unexpected SOAP exception" when installing MATLAB 7.8 (R2009a) or later over the Internet on Mac OS X?
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When I input my email address and password to install MATLAB, I receive an Error:
-20000 Unexpected SOAP exception
Accepted Answer
MathWorks Support Team
on 25 Oct 2010
This enhancement has been incorporated in Release 2010b (R2010b). For previous product releases, read below for any possible workarounds:
This error is triggered by the presence of an NTLM proxy which interferes with the automatic (Internet-enabled) installation of MATLAB. As a workaround, MATLAB can be installed via the manual (offline) installation method. See the Related Solution "Can I install & activate on a computer manually that cannot connect to the Internet?" for instructions on the manual installation method.
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