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1311 - Guide to MATLAB Installer Crashes & Halts
MATLAB Installer Crashes & Halts on Windows
MATLAB Installer Crashes & Halts on Linux
MATLAB Installer Crashes & Halts on Mac
MATLAB Installer Crashes & Halts on Solaris
Additional Information
MATLAB Installer Crashes on Windows
Section 1: Specific Errors/Issues on Windows
| Error/Issue | MATLAB Version Reported | Solution Number |
| No products listed to install | ANY | 1-1804P |
| Crashes after entering a File Installation Key (FIK) or Personal License Passcode (PLP) | ANY | 1-94YZKT |
| Japanese Windows Vista installer fails to start | ANY | 1-3XRRK1 |
| Installer shows up in Task Manager but will not open. | 7.9 R2009b |
Bug Report 582876 |
| Error: "Application has generated an exception that could not be handled." | 7.8 R2009a |
1-A69BNV |
| Windows Vista clicking the install button does nothing | 7.7 R2008b |
1-8V4EZD |
| Windows 7 clicking "next" after entering PLP does nothing | 7.0 - 7.5 R14 - R2007b |
1-AUXDGC |
| Windows 2000 clicking "next" after entering PLP does nothing | 7.3 R2006b |
1-3UE0IO |
| Installation fails with an error message indicating that the file MFC71enu.dll cannot be opened | 7.2 R2006a |
1-2JE0JB |
| Missing a Yes/No selection with Student Installer | SV 7.1 SV R14SP3 |
1-34V1YP |
| Error message "Error finding installer class" | 7.0.1 - 7.0.4 R14SP2 - R14SP3 |
1-3042HP |
| Installer is blank | 7.0 R14 |
1-OVRMS |
| Installer exits after entering name and company name | 6.1 R12.1 |
1-1932P |
| Installer repeatedly asks to install Java | 6.0 R12 |
1-184BG |
| Other R12 installer issues | 6.0 R12 |
1-184KM |
Section 2: General Troubleshooting Steps on Windows
More Information:
- To obtain more information to determine the cause of the crash, try generating a standard debug log file by running:
setup.exe -debug 2 -ofFor example:setup.exe -debug 2 -of C:\Temp\install.txt
- Check the Windows Event Log to see if there are any recorded application errors.
- Right click on My computer and select "Manage". (On Windows Vista, type "event" in the start search box in your start menu.)
- Under Event viewer go to "Application". (under Windows Logs in Vista; Event Viewer in XP)
- Right click on Application and click save log as and create a new log file.
- You can use these logs to help diagnose the issue
System Requirements:
Check the system requirements for the version you are installing on Windows. Use the "previous releases" selection on the left if the is not the current version of MATLAB.Downloads:
If you are installing from downloads, make sure that you have all of the needed files, they downloaded completely, and that they in the correct locations. Make sure you follow the instructions displayed when doing a manual download.Safe Mode:
Run the Installer in Safe Mode. You can get into Safe Mode by rebooting your computer and pressing F8 repeatedly. A menu will then allow you to boot into "Safe Mode With Networking".Security Software:
If you have any antivirus or other network security software enabled, try temporarily disabling the software. Then download your files again and try reinstalling.Custom Installed GUI Themes:
Check for and disable any Custom Installed GUI Themes (Window blinds, etc.). To do this, right click your desktop and go to properties. Check the Theme tab. Set this to Windows Classic or Windows XP.Compatibility Mode:
Try running the installer in compatibility mode for an older operating system. To do this, right click on the installer and go to properties. In the Compatibility tab, set this to run in compatibility mode for a different Windows version.If you are unable to resolve the issue, send the any error messages, log files, and details to our Installation Support Team here: Contact Support
MATLAB Installer Crashes on Linux
Section 3: Specific Errors/Issues on Linux
| Error/Issue | MATLAB Version Reported | Solution Number |
| No or missing products to install in the product selection list | ANY | 1-57FA95 |
| Xsetup errors | ANY | 1-1IMUEB |
| Error referencing xsetup: "error while loading shared libraries" or referencing libmwins.so: "cannot restore segment prot after reloc: Permission denied" | ANY | 1-1IF4XK |
| Error while loading shared library libXp.so.6 | ANY | 1-12E9FJ |
| Segmentation fault after entering a File Installation Key (FIK) or Personal License Passcode (PLP) | ANY | 1-9O8FVS |
| Error that there was a problem extracting the archives | ANY | 1-8YBC1Z |
| Installing 32-bit MATLAB on 64-bit Linux | ANY | 1-O7POO |
| Installer ignores the Activation Key when you are already associated to a license | 7.6 R2008a |
1-6HBTCN |
| Error "tar: Unexpected EOF in archive" when installing from downloads on 64-bit | 7.2 R2006a |
1-2QFSLI |
| Installing R2007b or earlier for an individual license. | 6.0 - 7.5 R12 -R 2007b |
1-8LME7A |
| Error "TMW_ARCHIVE checkout failed" when installing pre-R2008a MATLAB with a new license file | 6.0 - 7.5 R12 - R2007b |
1-5Y0J5X |
| Red Hat 9 and the installation hangs at 98% | R12 - R2007b R13 |
1-1ARZF |
| Error: "install: too few arguments" | 6.0 R12 |
1-18MI0 |
| Student Version fails with license expired messages | 5.3 R11 |
1-17UHQ |
Section 4: General Troubleshooting Steps on Linux
Text Installer:
Try the text installer by using -t when running the installer:./install -t
For more information on doing this, refer to solution 1-9VXDYZ
X Windows:
Check that you can use and have installed X11 (X Windows). MATLAB and the installer require X both to install and to run. Run the following to check that the system has the required libraries:ldd -s $INSTALL/update/bin/$ARCH/xsetup
$INSTALL refers to the full path to your installation files
$ARCH will be glnx86 for 32-bit Linux, glnxa64 for 64-bit Linux
System Requirements:
Check the system requirements for the version you are installing on Linux. Use the "previous releases" selection on the left if the is not the current version of MATLAB: Current Linux ReleaseDownloads:
If you are installing from downloads, make sure that you have all of the needed files, they downloaded completely, and that they in the correct locations. Make sure you follow the instructions displayed when doing a manual download.Library Dependencies:
If you get warning about a library (lib*.so.*) check to see that its dependencies are met:ldd -s $INSTALL/update/bin/$ARCH/lib*.so.*
$INSTALL refers to the full path to your installation files
$ARCH will be glnx86 for 32-bit Linux, glnxa64 for 64-bit Linux
SELinux:
Try disabling SELinux temporarily. To do this, run the following command as root:/usr/sbin/setenforce 0
(/usr/sbin/setenforce 1 will turn SELinux back on)
Java:
If Java didn't get installed when MATLAB was installed, see solution 1-9A2XZNIf you are unable to resolve the issue, send the any error messages, log files, and details to our Installation Support Team here: Contact Support
MATLAB Installer Crashes on Mac
Section 5: Specific Errors/Issues on Mac
| Error/Issue | MATLAB Version Reported | Solution Number |
| No or missing products to install in the product selection list | ANY | 1-2JE0GW |
| Error: "Unexpected SOAP exception" when installing over the Internet | 7.9 R2009b |
1-9720Y5 |
| Error: "Unexpected exception" when try to activate on 10.5 or 10.6 | 7.4 - 7.9 R2007a - R2009b |
1-8GS5S1 |
| Trying to install R2009a or newer on Tiger (Mac OSX 10.4) | 7.8 - 7.9 R2009a - R2009b |
1-95LTOY |
| Unable to proceed past the Install Location screen when installing Student Version | 7.7 R2008b |
1-8KMIBA |
| Installer ignores the Activation Key when you are already associated to a license | 7.6 R2008a |
1-6HBTCN |
| Error "TMW_ARCHIVE checkout failed" when installing pre-R2008a MATLAB with a new license file | 6.0 - 7.5 R12 - R2007b |
1-5Y0J5X |
| Error "dyld: InstallForMacOSX can't open library: /usr/lib/libgcc_s.1.dylib (No such file or directory, errno = 2) Trace/BPT trap" | 7.3 R2006b |
1-3JS96V
Will need to Contact Support |
| Error "Critical Error During Initializing" on a machine where the primary language is non-english | 7.0 R14 |
1-1RLVWY |
| Unable to install when downloaded files using Safari | 7.0 R14 |
1-1JY69L |
| Error "Cannot locate a MATLAB CD" when installing MATLAB through the Panther Patch | 6.5.1 R13SP1 |
1-1BQ89 |
| Error in Console regarding POSIX file "/Volumes/MathWorks_R13_1" or script "/Volumes/Install for Mac OS X/Install for Mac OS X.app/Contents/runme.txt" | 6.5 R13 |
1-1A6LZ |
| When adding or update a toolbox, the installer only seems to run the Jaguar Patch, and not install the actual toolbox | 6.5 R13 |
1-1AFUH |
| Issues installing R13 on Mac OSX 10.2 | 6.5 R13 |
1-1A46R |
Section 6: General Troubleshooting Steps on Mac
More Information:
Get the Console output to get more information about the crash. To do so:- Launch the Console located in Applications/Utilities.
- Click the broom icon labeled "Clear Display" to clear the log file.
- Launch MATLAB again. Any crash messages should be recorded into Console.
- In Console, go to the File menu to Save Copy As to save a log file.
OS Updates:
Check that you have the latest updates for MacOSX (especially Java and X11) by going to the Apple icon and going to "Software Update".System Requirements:
Check the system requirements for the version you are installing on Mac. Use the "previous releases" selection on the left if it is not the current version of MATLAB: Current Macintosh ReleasesDownloads:
If you are installing from downloads, make sure that you have all of the needed files, they downloaded completely, and that they in the correct locations. Make sure you follow the instructions displayed when doing a manual download.If you are unable to resolve the issue, send the any error messages, log files, and details to our Installation Support Team here: Contact Support
MATLAB Installer Crashes on Solaris
Section 7: Specific Errors/Issues on Solaris
| Error/Issue | MATLAB Version Reported | Solution URL |
| No or missing products to install in the product selection list | ANY | 1-57FA95 |
| Installer ignores the Activation Key when you are already associated to a license | 7.6 R2008a |
1-6HBTCN |
| Error "TMW_ARCHIVE checkout failed" when installing pre-R2008a MATLAB with a new license file | 6.0 - 7.5 R12 - R2007b |
1-5Y0J5X |
| Using the text-based installer and the license manager is not an option to install | 7.4 R2007a |
1-48LMK1 |
| Fatal error referencing libmwins.so | 7.4 R2007a |
1-4ALL9B |
| Installing the license manager on a Solaris 5.8 machine with Sun4 Arch | 7.1 R14SP3 |
1-1NR6LB |
| Error "stat of directory failed" when installing MATLAB on a large NFS mount | 7.1 R14SP3 |
1-16DBB4 |
| Unable to install license manager scripts on Japanese Solaris | 7.0.1 R14SP1 |
1-10HXY1 |
| Segmentation fault | 5.3.1 R11.1 |
1-17U1Q |
Section 8: General Troubleshooting Steps on Solaris
Text Installer:
Try the text installer by using -t when running the installer:./install -t
For more information on doing this, refer to solution 1-9VXDYZ
X Windows:
Check that you can use and have installed X11 (X Windows). MATLAB and the installer require X both to install and to run. Run the following to check that the system has the required libraries:ldd -s $INSTALL/update/bin/sol64/xsetup
$INSTALL refers to the full path to your installation files
System Requirements:
Check the system requirements for the version you are installing on Solaris. Use the "previous releases" selection on the left if the is not the current version of MATLAB: Current Solaris ReleaseDownloads:
If you are installing from downloads, make sure that you have all of the needed files, they downloaded completely, and that they in the correct locations. Make sure you follow the instructions displayed when doing a manual download.Patches:
Make sure Solaris is up on the latest OS patches.- Go to the Sunsolve Web site
- Click on the "Patches & Updates" link on the left side of the page.
- Click on "Recommended Patch Clusters" under the "Downloads" section.
If you are unable to resolve the issue, send the any error messages, log files, and details to our Installation Support Team here: Contact Support
