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1311 - Guide to MATLAB Installer Crashes & Halts


MATLAB Installer Crashes & Halts on Windows

  1. Specific Errors/Issues on Windows
  2. General Troubleshooting Steps on Windows

MATLAB Installer Crashes & Halts on Linux

  1. Specific Errors/Issues on Linux
  2. General Troubleshooting Steps on Linux

MATLAB Installer Crashes & Halts on Mac

  1. Specific Errors/Issues on Mac
  2. General Troubleshooting Steps on Mac

MATLAB Installer Crashes & Halts on Solaris

  1. Specific Errors/Issues on Solaris
  2. General Troubleshooting Steps on Solaris

Additional Information

  1. MATLAB Installation Guides

MATLAB Installer Crashes on Windows

Section 1: Specific Errors/Issues on Windows

Error/Issue MATLAB Version Reported Solution Number
No products listed to install ANY 1-1804P
Crashes after entering a File Installation Key (FIK) or Personal License Passcode (PLP) ANY 1-94YZKT
Japanese Windows Vista installer fails to start ANY 1-3XRRK1
Installer shows up in Task Manager but will not open. 7.9
R2009b
Bug Report 582876
Error: "Application has generated an exception that could not be handled." 7.8
R2009a
1-A69BNV
Windows Vista clicking the install button does nothing 7.7
R2008b
1-8V4EZD
Windows 7 clicking "next" after entering PLP does nothing 7.0 - 7.5
R14 - R2007b
1-AUXDGC
Windows 2000 clicking "next" after entering PLP does nothing 7.3
R2006b
1-3UE0IO
Installation fails with an error message indicating that the file MFC71enu.dll cannot be opened 7.2
R2006a
1-2JE0JB
Missing a Yes/No selection with Student Installer SV 7.1
SV R14SP3
1-34V1YP
Error message "Error finding installer class" 7.0.1 - 7.0.4
R14SP2 - R14SP3
1-3042HP
Installer is blank 7.0
R14
1-OVRMS
Installer exits after entering name and company name 6.1
R12.1
1-1932P
Installer repeatedly asks to install Java 6.0
R12
1-184BG
Other R12 installer issues 6.0
R12
1-184KM

Section 2: General Troubleshooting Steps on Windows

More Information:

  1. To obtain more information to determine the cause of the crash, try generating a standard debug log file by running:
    setup.exe -debug 2 -of
    For example:
    setup.exe -debug 2 -of C:\Temp\install.txt

  2. Check the Windows Event Log to see if there are any recorded application errors.
    1. Right click on My computer and select "Manage". (On Windows Vista, type "event" in the start search box in your start menu.)
    2. Under Event viewer go to "Application". (under Windows Logs in Vista; Event Viewer in XP)
    3. Right click on Application and click save log as and create a new log file.
    4. You can use these logs to help diagnose the issue

System Requirements:

Check the system requirements for the version you are installing on Windows. Use the "previous releases" selection on the left if the is not the current version of MATLAB.

Downloads:

If you are installing from downloads, make sure that you have all of the needed files, they downloaded completely, and that they in the correct locations. Make sure you follow the instructions displayed when doing a manual download.

Safe Mode:

Run the Installer in Safe Mode. You can get into Safe Mode by rebooting your computer and pressing F8 repeatedly. A menu will then allow you to boot into "Safe Mode With Networking".

Security Software:

If you have any antivirus or other network security software enabled, try temporarily disabling the software. Then download your files again and try reinstalling.

Custom Installed GUI Themes:

Check for and disable any Custom Installed GUI Themes (Window blinds, etc.). To do this, right click your desktop and go to properties. Check the Theme tab. Set this to Windows Classic or Windows XP.

Compatibility Mode:

Try running the installer in compatibility mode for an older operating system. To do this, right click on the installer and go to properties. In the Compatibility tab, set this to run in compatibility mode for a different Windows version.

If you are unable to resolve the issue, send the any error messages, log files, and details to our Installation Support Team here: Contact Support


MATLAB Installer Crashes on Linux

Section 3: Specific Errors/Issues on Linux

Error/Issue MATLAB Version Reported Solution Number
No or missing products to install in the product selection list ANY 1-57FA95
Xsetup errors ANY 1-1IMUEB
Error referencing xsetup: "error while loading shared libraries" or referencing libmwins.so: "cannot restore segment prot after reloc: Permission denied" ANY 1-1IF4XK
Error while loading shared library libXp.so.6 ANY 1-12E9FJ
Segmentation fault after entering a File Installation Key (FIK) or Personal License Passcode (PLP) ANY 1-9O8FVS
Error that there was a problem extracting the archives ANY 1-8YBC1Z
Installing 32-bit MATLAB on 64-bit Linux ANY 1-O7POO
Installer ignores the Activation Key when you are already associated to a license 7.6
R2008a
1-6HBTCN
Error "tar: Unexpected EOF in archive" when installing from downloads on 64-bit 7.2
R2006a
1-2QFSLI
Installing R2007b or earlier for an individual license. 6.0 - 7.5
R12 -R 2007b
1-8LME7A
Error "TMW_ARCHIVE checkout failed" when installing pre-R2008a MATLAB with a new license file 6.0 - 7.5
R12 - R2007b
1-5Y0J5X
Red Hat 9 and the installation hangs at 98% R12 - R2007b
R13
1-1ARZF
Error: "install: too few arguments" 6.0
R12
1-18MI0
Student Version fails with license expired messages 5.3
R11
1-17UHQ

Section 4: General Troubleshooting Steps on Linux

Text Installer:

Try the text installer by using -t when running the installer:
./install -t
For more information on doing this, refer to solution 1-9VXDYZ

X Windows:

Check that you can use and have installed X11 (X Windows). MATLAB and the installer require X both to install and to run. Run the following to check that the system has the required libraries:
ldd -s $INSTALL/update/bin/$ARCH/xsetup
$INSTALL refers to the full path to your installation files $ARCH will be glnx86 for 32-bit Linux, glnxa64 for 64-bit Linux

System Requirements:

Check the system requirements for the version you are installing on Linux. Use the "previous releases" selection on the left if the is not the current version of MATLAB: Current Linux Release

Downloads:

If you are installing from downloads, make sure that you have all of the needed files, they downloaded completely, and that they in the correct locations. Make sure you follow the instructions displayed when doing a manual download.

Library Dependencies:

If you get warning about a library (lib*.so.*) check to see that its dependencies are met:
ldd -s $INSTALL/update/bin/$ARCH/lib*.so.*
$INSTALL refers to the full path to your installation files $ARCH will be glnx86 for 32-bit Linux, glnxa64 for 64-bit Linux

SELinux:

Try disabling SELinux temporarily. To do this, run the following command as root:
/usr/sbin/setenforce 0
(/usr/sbin/setenforce 1 will turn SELinux back on)

Java:

If Java didn't get installed when MATLAB was installed, see solution 1-9A2XZN

If you are unable to resolve the issue, send the any error messages, log files, and details to our Installation Support Team here: Contact Support


MATLAB Installer Crashes on Mac

Section 5: Specific Errors/Issues on Mac

Error/Issue MATLAB Version Reported Solution Number
No or missing products to install in the product selection list ANY 1-2JE0GW
Error: "Unexpected SOAP exception" when installing over the Internet 7.9
R2009b
1-9720Y5
Error: "Unexpected exception" when try to activate on 10.5 or 10.6 7.4 - 7.9
R2007a - R2009b
1-8GS5S1
Trying to install R2009a or newer on Tiger (Mac OSX 10.4) 7.8 - 7.9
R2009a - R2009b
1-95LTOY
Unable to proceed past the Install Location screen when installing Student Version 7.7
R2008b
1-8KMIBA
Installer ignores the Activation Key when you are already associated to a license 7.6
R2008a
1-6HBTCN
Error "TMW_ARCHIVE checkout failed" when installing pre-R2008a MATLAB with a new license file 6.0 - 7.5
R12 - R2007b
1-5Y0J5X
Error "dyld: InstallForMacOSX can't open library: /usr/lib/libgcc_s.1.dylib (No such file or directory, errno = 2) Trace/BPT trap" 7.3
R2006b
1-3JS96V
Will need to
Contact Support
Error "Critical Error During Initializing" on a machine where the primary language is non-english 7.0
R14
1-1RLVWY
Unable to install when downloaded files using Safari 7.0
R14
1-1JY69L
Error "Cannot locate a MATLAB CD" when installing MATLAB through the Panther Patch 6.5.1
R13SP1
1-1BQ89
Error in Console regarding POSIX file "/Volumes/MathWorks_R13_1" or script "/Volumes/Install for Mac OS X/Install for Mac OS X.app/Contents/runme.txt" 6.5
R13
1-1A6LZ
When adding or update a toolbox, the installer only seems to run the Jaguar Patch, and not install the actual toolbox 6.5
R13
1-1AFUH
Issues installing R13 on Mac OSX 10.2 6.5
R13
1-1A46R

Section 6: General Troubleshooting Steps on Mac

More Information:

Get the Console output to get more information about the crash. To do so:
  1. Launch the Console located in Applications/Utilities.
  2. Click the broom icon labeled "Clear Display" to clear the log file.
  3. Launch MATLAB again. Any crash messages should be recorded into Console.
  4. In Console, go to the File menu to Save Copy As to save a log file.

OS Updates:

Check that you have the latest updates for MacOSX (especially Java and X11) by going to the Apple icon and going to "Software Update".

System Requirements:

Check the system requirements for the version you are installing on Mac. Use the "previous releases" selection on the left if it is not the current version of MATLAB: Current Macintosh Releases

Downloads:

If you are installing from downloads, make sure that you have all of the needed files, they downloaded completely, and that they in the correct locations. Make sure you follow the instructions displayed when doing a manual download.

If you are unable to resolve the issue, send the any error messages, log files, and details to our Installation Support Team here: Contact Support


MATLAB Installer Crashes on Solaris

Section 7: Specific Errors/Issues on Solaris

Error/Issue MATLAB Version Reported Solution URL
No or missing products to install in the product selection list ANY 1-57FA95
Installer ignores the Activation Key when you are already associated to a license 7.6
R2008a
1-6HBTCN
Error "TMW_ARCHIVE checkout failed" when installing pre-R2008a MATLAB with a new license file 6.0 - 7.5
R12 - R2007b
1-5Y0J5X
Using the text-based installer and the license manager is not an option to install 7.4
R2007a
1-48LMK1
Fatal error referencing libmwins.so 7.4
R2007a
1-4ALL9B
Installing the license manager on a Solaris 5.8 machine with Sun4 Arch 7.1
R14SP3
1-1NR6LB
Error "stat of directory failed" when installing MATLAB on a large NFS mount 7.1
R14SP3
1-16DBB4
Unable to install license manager scripts on Japanese Solaris 7.0.1
R14SP1
1-10HXY1
Segmentation fault 5.3.1
R11.1
1-17U1Q

Section 8: General Troubleshooting Steps on Solaris

Text Installer:

Try the text installer by using -t when running the installer:
./install -t
For more information on doing this, refer to solution 1-9VXDYZ

X Windows:

Check that you can use and have installed X11 (X Windows). MATLAB and the installer require X both to install and to run. Run the following to check that the system has the required libraries:
ldd -s $INSTALL/update/bin/sol64/xsetup
$INSTALL refers to the full path to your installation files

System Requirements:

Check the system requirements for the version you are installing on Solaris. Use the "previous releases" selection on the left if the is not the current version of MATLAB: Current Solaris Release

Downloads:

If you are installing from downloads, make sure that you have all of the needed files, they downloaded completely, and that they in the correct locations. Make sure you follow the instructions displayed when doing a manual download.

Patches:

Make sure Solaris is up on the latest OS patches.
  1. Go to the Sunsolve Web site
  2. Click on the "Patches & Updates" link on the left side of the page.
  3. Click on "Recommended Patch Clusters" under the "Downloads" section.

If you are unable to resolve the issue, send the any error messages, log files, and details to our Installation Support Team here: Contact Support

Section 9: Installation Guides

MATLAB Current Version Guides With Screen Shots

MATLAB 7.6 (R2008a) or Newer Automatically Using the Internet:

1-A3MVLG

MATLAB 7.6 (R2008a) or Newer Manually Without Using the Internet:

1-5A111Q

License Manager for Network License:

1-3XN8PT

MATLAB for Network License:

1-3UVPJX

MATLAB 7.5 (R2007b) or earlier on Linux or Unix for Individual License:

1-8LME7A

MATLAB Distributed Computing Server:

Distributed Computing Installation

Contact Us

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