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Frequently Asked Questions

Trials

  1. What is trial software?
  2. Who is eligible to receive a trial?
  3. I am a professor; how can I get a trial of MATLAB & Simulink Student Version?
  4. How do I receive a trial version of MathWorks products?
  5. Why do I need to contact The MathWorks for trial software?
  6. How do I get a trial version of MATLAB if I cannot download it from the Web?
  7. Can I request trial versions and run them with products I am already licensed for and have installed?
  8. Will I be contacted by a sales representative when I evaluate products?
  9. What do I do if I want to evaluate a product that isn't on the list?
  10. How do I extend my trial period on a product?
  11. Do I need to download the software I'm interested in evaluating if I already have the disc?
  12. I need to evaluate additional products, but am getting a message that my URL has already been activated.
  13. Can I evaluate the same product on multiple platform/OS combinations?
  14. What should I do if I don't think my trial software downloaded properly?
  15. Can I use any version of MATLAB with the trial toolboxes that are available to download?

Licensed Products

  1. How do I associate myself with a license?
  2. Why am I unable to download my licensed products?
  3. What is the Set Download Permissions option?
  4. How do I request a DVD if I cannot download?
  5. How do I get passcodes for older releases?
  6. How do I download licensed products from mathworks.com?
  7. How can system administrators enable end users to download product updates directly from mathworks.com?
  8. Why am I unable to see the most current release?
  9. What is a DVD ISO image of MathWorks products?
  10. How do I burn an ISO image on a DVD or CD for MathWorks products?
  11. What are the average download times based on file size?

Activation

  1. Which products and releases require activation?

Download Agent

  1. Is there a way to download all of my products at once?
  2. How can I download if my Internet Explorer browser blocks downloads?
  3. Why won't my browser launch the download agent?

 

Trials

  1. What is trial software?

    Trials allow you to evaluate MathWorks products, at no cost, for a limited time.

  2. Who is eligible to receive a trial?

    With the exception of students, who are not eligible to receive a trial for any MathWorks products, all commercial and educational customers are eligible to receive a trial. Students are not eligible because trials are for professional MATLAB users. However, students can purchase MATLAB & Simulink Student Version at their campus bookstores or the MathWorks Web store.

  3. I am a professor; how can I get a trial of MATLAB & Simulink Student Version?

    If you are a professor thinking of requiring or recommending MATLAB & Simulink Student Version to your students, you can obtain a free trial of MATLAB & Simulink Student Version. Contact your sales representative to inquire about obtaining a trial. If you do not know who your sales representative is, contact our Product and Pricing team at 508-647-7000 (option 3) or via the Professor Evaluation request form.

  4. How do I receive a trial version of MathWorks products?

    You may download a trial version of most MathWorks products from the MathWorks Web site if you are a licensed user of a professional version of MATLAB and you have an up-to-date subscription to MathWorks Software Maintenance Service. If you are a new MATLAB user, please complete the request trial software form. A sales representative will contact you about trying MathWorks products.

  5. Why do I need to contact The MathWorks for trial software?

    To give our customers the best possible experience using MATLAB, we help new users get started by talking with you for a few minutes to understand how you can use our products in your work. We help you select products for your specific needs and ensure that you'll be able to effectively use your trial software. Call us at 508-647-7000, or complete the request trial software form to get started.

  6. How do I get a trial version of MATLAB if I cannot download it from the Web?

    If you cannot download our software for evaluation, we will send you a disc. Contact sales to request a disc.

  7. Can I request trial versions and run them with products I am already licensed for and have installed?

    You may run our trial version products with licensed installed products of the same release only on an Individual license. You cannot install our evaluation products on Concurrent licenses.

  8. Will I be contacted by a sales representative when I evaluate products?

    In some cases for releases prior to R2008a, a sales representative must contact you to discuss configuration issues prior to sending the trial version passcode to unlock your software. Since the products you are requesting to evaluate are sophisticated software packages, a sales representative may call during your trial period to check on your success and to help with configuration or questions you may have.

  9. What do I do if I want to evaluate a product that isn't on the list?

    Check the platform availability matrix to see the products supported on your platforms. If a product is not on the list, it may mean that the product is not offered on the platform you need or not available for download. Contact sales for more information on these products.

  10. How do I extend my trial period on a product?

    To request an extension of your trial period for a product, contact sales.

  11. Do I need to download the software I'm interested in evaluating if I already have the disc?

    If you already have the disc, you may need just the evaluation passcode for releases prior to R2008a to open the products in which you are interested. To request just an evaluation passcode, contact sales. For R2008a and later, you do not need an evaluation passcode, but instead must activate the products during installation. See Activation section below.

  12. I need to evaluate additional products, but am getting a message that my URL has already been activated.

    URLs sent by representatives are good for only one use. To request an additional URL to try more products, please complete the request trial software form.

  13. Can I evaluate the same product on multiple platform/OS combinations?

    You can only download trial products for a single platform/OS. Please contact sales to evaluate on multiple platform/OS combinations.

  14. What should I do if I don't think my trial software downloaded properly?

    Contact Customer Service.

  15. Can I use any version of MATLAB with the trial versions of toolboxes that are available to download?

    For your evaluation to work properly, please check to make sure you are evaluating products within the same release.


Licensed Products

  1. How do I associate myself with a license?

    The prerequisites for associating yourself with a license are:

    • A valid license number (accessible from the MATLAB command line by typing ver) or activation key (available from your administrator)
    • A MathWorks Account (If you do not have one, click create account in the top navigation.)

    To associate yourself with a license:

    1. In the License Center, click the Associate Me with a License button.
    2. Enter a valid license number or activation key.
    3. Click Submit.

  2. Why am I unable to download my licensed products?

    To download your licensed products and updates:

    • You must be either the administrator, asset manager, or update media recipient on a license, or an end user associated with a license for whom the administrator or asset manager has extended download permissions.
    • You must also have an up-to-date subscription to MathWorks Software Maintenance Service (SMS) for the product you want to download. (You can check your maintenance end date (login required) or request a quote if your maintenance is not current.)
      • If your SMS has lapsed for less than 4 years, you can still download products and updates that were available during your subscription period.
      • If your SMS has lapsed for more than 4 years, you need to contact Customer Service to get the product files that were available during your subscription period.

    Troubleshooting
    If you are taken back to the first screen when downloading, check the following:
    • Review your MathWorks Account and verify your company information and country selection. (You can update this information by clicking Edit My Profile.)
    • Enable cookies in your Web browser.
    • Make sure your firewall is configured to allow downloads. If you do not have access to your firewall, please contact your systems administrator.

    If you continue to experience problems, check other download solutions or contact Customer Service.

  3. What is the Set Download Permissions option?

    This option enables the administrator or asset manager to grant individual users permission to download software. Users can then download their licensed products and updates directly from mathworks.com.

  4. How do I request a DVD if I cannot download?

    To request a DVD for a licensed product:

    1. Go to the License Center.
    2. Select the appropriate license.
    3. On the License Details tab, click the request DVD button.

    Note: You must be either the administrator, asset manager, or an update media recipient on a professional product license that has a current subscription to SMS. If you are an end user, ask your administrator request the DVD for you.

  5. How do I get passcodes for older releases?

    To obtain the last-generated passcode:

    1. Go to the License Center.
    2. In the license table, select the license to display all tabs.
    3. In the Passcodes tab, click either the Get Passcodes or Request Passcodes button.

    Note: For Group licenses, the passcode is available on each Group Member license.

  6. How do I download licensed products from mathworks.com?

    To download your licensed products and updates:

  7. How can system administrators enable end users to download product updates directly from mathworks.com?

    To enable end users to download products:

    1. In the License Center, select the license for which you want to enable download permissions.
    2. Go to the Manage Users and License Contacts tab.
    3. Click the Set User Permissions button.
    4. Select users and choose download permissions to grant.
    5. Provide passcodes or license files to users in accordance with the license agreement.

  8. Why am I unable to see the most current release?

    To download the most current products and updates, your license must have an up-to-date subscription to MathWorks Software Maintenance Service (SMS). If your subscription has lapsed, you can see and download only the products and updates that were available during your subscription period. Contact sales to renew your SMS subscription.

  9. What is a DVD ISO image of MathWorks products?

    A DVD ISO image is a file that is an identical copy of the original DVD. An ISO image can be used as a source file to create a DVD copy of MathWorks products. Due to the file size, a DVD must be used to create a copy of MathWorks products.

    Note: Starting with R2009b, the file size is over 4.5 GB and requires a dual-layer DVD and a burner that supports dual layer DVDs.

  10. How do I burn an ISO image on a CD or DVD for Mathworks products?

    To burn an ISO image, you must have a CD or DVD burner with the appropriate software. If you don't have one of these devices, you can use third-party software available on the Internet to create a virtual CD and mount ISO images.

    Note: Starting with R2009b, the file size is over 4.5 GB and requires a dual-layer DVD and a burner that supports dual layer DVDs.

  11. What are the average download times based on file size?

    Determining the exact download times is difficult because there are many variables, such as Internet connection speed and network conditions. The table below provides estimated download times based on file size and connection speed.

    File Size Connection Speed
      56 K 512 K T1 (1.54 M)
    5 MB 13 minutes 2 minutes <1 minute
    20 MB 50 minutes 6 minutes 2 minutes
    50 MB 2 hours 14 minutes 5 minutes
    100 MB 4 hours 28 minutes 10 minutes
    250 MB 11 hours 70 minutes 24 minutes
    500 MB 21 hours 2.5 hours 50 minutes
    1 GB 43 hours 5 hours 1.5 hours
    5 GB 9 days 1 day 8 hours
    20 GB 34 days 4 days 29 hours
    50 GB 3 months 10 days 3 days


Activation

  1. Which products and releases require activation?

    Beginning with Release 2008a, The MathWorks requires activation of all software in the MATLAB® and Simulink® product families. Go to the Activation Overview page for more information.

    Beginning with Release 2010a, The MathWorks requires activation of all software in the Polyspace product family


Download Agent

  1. Is there a way to download all of my products at once?

    Yes, you can use the download agent to download all of your products at once. If you have Release 2006b or later for Windows, you can download directly from the installer.

  2. How can I download if my Internet Explorer browser blocks downloads?

    If your download does not begin automatically, click the browser's information bar (top) and choose Allow Downloads. Click the Download button again to download products.

  3. Why won't my browser launch the download agent?

    In order to run the MathWorks download agent, your computer must have the Java Web Start application installed. Additionally, some browsers must be manually configured to know the application’s location. If the download agent does not launch automatically when downloading, check that you have Java Web Start installed and that your browser knows its location.

Student Software

  1. Student Version users, please visit the Student Software Download instructions

Contact support