UX Operations Administrator

Job Summary

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Would you like to join a world class User Experience team that is constantly solving new and exciting design problems? Our UX team has over 90 passionate professionals experienced in user research and UI design.  The UX Operations administrative team provides support to manage and maintain common tools and processes that are leveraged across the department.  

You may be right for this role if: 

  • You want to support the development of products that make the world a better place 

  • You work efficiently on your own but love to collaborate 

  • You are methodical, organized, and detail-oriented person 

Responsibilities

  • Work closely with UX Researchers to provide operational support by identifying and enlisting participants for User Experience activities based on study requirements. 

  • Manage multiple recruiting projects at a time and coordinate with UX researchers for each of them by facilitating project kickoff and check-in meetings.  

  • Train new employees on recruiting process 

  • Track and manage distribution of compensation for participation 

  • Identify opportunities to continuously improve the recruiting process and generate a robust pipeline of candidates while maintaining data quality. 

  • Provide operational support for UX team in India offices by interfacing with other departments. For example: Management of UX Research Labs 

  • Advocate for the customer and ensure they have a pleasant experience working with us

Minimum Qualifications

  • A bachelor's degree is required.

Additional Qualifications

  • Knowledge of Microsoft Office products
  • Excellent written communication skills
  • Excellent organizational skills
  • Flexibility, ability to multi-task
  • Broad understanding/general knowledge of engineering and science domain
  • Willingness to learn and use candidate search tools
  • Knowledge of Salesforce
  • 2-3 years of professional experience in a customer facing role

Why MathWorks?

It’s the chance to collaborate with bright, passionate people. It’s contributing to software products that make a difference in the world. And it’s being part of a company with an incredible commitment to doing the right thing – for each individual, our customers, and the local community.

MathWorks develops MATLAB and Simulink, the leading technical computing software used by engineers and scientists. The company employs 5000 people in 16 countries, with headquarters in Natick, Massachusetts, U.S.A. MathWorks is privately held and has been profitable every year since its founding in 1984.

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The MathWorks, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. View The EEO is the Law poster and its supplement.

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