The Kinect® adaptor is supported on 64-bit Windows®.
If you are having trouble using the Image Acquisition Toolbox™ software with a supported Kinect for Windows sensor, follow these troubleshooting steps:
With previous versions of the Image Acquisition Toolbox, the files for all of the adaptors were included in your installation. Starting with version R2014a, each adaptor is available separately through MATLAB® Add-Ons. In order to use the Image Acquisition Toolbox, you must install the adaptor that your camera uses, in this case, the Kinect for Windows support package. See Image Acquisition Support Packages for Hardware Adaptors for information about installing the adaptors. See Installing the Kinect for Windows Sensor Support Package for information specific to installing the Kinect support package.
If you have problems installing the Kinect support package, see the section below, “Troubleshooting the Support Package Installation.”
Verify that you have the supported Kinect driver version. You must have version 1.6 to use V1 devices, and version 2.0 for Kinect V2 and XBox One devices.
Verify that your image acquisition hardware is functioning properly.
For Kinect for Windows devices, you can run the Kinect Explorer application for Kinect V1 devices, if you have it, and verify that you can receive live video. You can run Kinect Evolution for Kinect V2 or XBox One and adapter.
For Kinect V1, make sure no other application is accessing the Kinect v1.
For Kinect V2, make sure it is plugged into a USB 3.0 port, and you are using an OS that is Windows 8 or later.
System Requirements for the Kinect V2 Sensor
The Kinect V2 sensor requires the following:
64-bit (x64) processor
Physical dual-core 3.1 GHz (2 logical cores per physical system) or faster processor
USB 3.0 controller dedicated to the Kinect for Windows v2 sensor or the Kinect Adapter for Windows for use with the Kinect for Xbox One sensor
4 GB of RAM
Graphics card that supports DirectX 11
Windows 8 or 8.1, Windows Embedded 8, or Windows 10
Troubleshooting the Support Package Installation
If the setup fails, it could be caused by an internet security setting. If you get an error message such as “KINECT Setup Failed – An error occurred while installing,” try the following and then run the installer again.
In Internet Explorer, go to Tools > Internet Options.
In Internet Options, select the Advanced tab.
Under the Security subsection, uncheck Check for publisher’s certificate revocation to temporarily disable it, and click OK.
Run the installer again.
After you have installed the support package, re-enable the security option in Internet Explorer.