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How do I locate the crash dump files generated by MATLAB?

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MATLAB crashed and I would like to locate the crash log files on my computer.
Why do I get the error MATLAB has encountered an internal error and needs to close?

Accepted Answer

MathWorks Support Team
MathWorks Support Team on 5 Apr 2019
Edited: MathWorks Support Team on 5 Apr 2019
When MATLAB crashes, up to three log files may be generated with the following names:
The filenames will not have XXXX in them, but rather a number representing the process ID. For example, you might see crash dumps named "matlab___crash___dump.3944," "java.log.3944," and "hs_error_pid3944".
You can use the following MATLAB File Exchange submission to extract the logs MATLAB generates:
If MATLAB is started with the '-logfile' option, a separate crash file is not created. Instead, the crash information is written to the end of the log file specified by the '-logfile' option.
You can also manually locate for the crash dumps:
Windows: On Windows these files are located in the folder where the operating system stores temporary files. To open your temp directory, enter the following into the search field in your Start Menu/Start Screen/Taskbar:
or manually navigate to
In some instances, the crash log may instead be located in the user-path directory. To identify this directory, execute the following command in the MATLAB Command Prompt:
Linux: On Linux, crash dumps are saved to your home folder. Type "cd ~" to navigate to your home folder.
Mac: On Mac, crash dumps are saved to your home folder. From the Finder, click the "Go" menu and select "Home" to open your Home folder.

  1 Comment

Qu Cao
Qu Cao on 26 Oct 2016
On windows, the path can be C:\Users\$YourName$\AppData\Local\Temp

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More Answers (4)

taha imtiaz
taha imtiaz on 22 Feb 2017
how to get the lisence no.


Kyle Perry
Kyle Perry on 8 Mar 2017
Hello Taha,
You can locate your MATLAB license number by logging into your MathWorks account on and viewing your account. Alternatively, if can launch MATLAB then type the command below into MATLAB and it will tell you your number.
If you need further assistance, please contact us so we can help you resolve the issue.
Qu Cao
Qu Cao on 15 May 2017
Type the following command in MATLAB command window:

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