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Why do I get an error message "Error: No PolySpace product found" when downloading some results in PolySpace R2008b?

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When trying to download some results from Spooler GUI or using psqueue-download command from the PolySpace Client, we get the following error after the unpacking message:
Error: No PolySpace product found.

Accepted Answer

MathWorks Support Team
MathWorks Support Team on 27 Jun 2009
It is possible fot the 'polyspace.conf' file to not be updated correctly when installing a new release of PolySpace. This is especially likely when a previous release was only partially removed.
To correct this issue, the polyspace.conf file needs to be updated with location and language that are supported by the currently installed PolySpace product.
Please update the following fields in the configuration file:
product=<absolute_path_to_product>
lang=<language supported by the product>
Note: it is possible to have more than one 'product' and 'lang' fields.
For example:
- On a Windows OS, with PolySpace Client for C/C++, polyspace.conf located in c:\PolySpace\PolySpace_RLDatas, and looks like:
# Local configuration.
product=C:\PolySpace\PolySpaceForCandCPP_R2008b
lang=C
lang=CPP
# Remote Launcher configuration
datadir=C:\PolySpace\PolySpace_RLDatas
username=<login>
cpu=<hostname>
- On a UNIX OS, with PolySpace Client for C/C++, polyspace.conf located in /etc/PolySpace and looks like:
# Local configuration.
product=/usr/local/PolySpace/PolySpaceForCandCPP_R2008b
lang=CPP
lang=C
# Remote Launcher configuration.
datadir=/var/PolySpace
username=<login>
cpu=<hostname>
Note: username and cpu are not mandatory fields for a PolySpace Client installation.

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