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How to download a Support package for installation on a offline computer for MATLAB R2016a and below?

How to download a Support package for installation on a offline computer for MATLAB R2016a and below?
My network has a proxy and the Support Package Installer or Target Installer does not have an option for me to enter my proxy information. I am unable to proceed with the download and installation.
When I try to authenticate the MathWorks log in prompt, it tells me that an error has occurred.

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7 Answers

Answer by MathWorks Support Team on 22 Mar 2019
Edited by MathWorks Support Team on 22 Mar 2019
 Accepted Answer

As long as an internet connection is detected, the Support Package Installer will attempt to have you authenticate your MathWorks account over the internet. If you have proxy server on your network, the Support Package Installer will attempt to inherit the proxy credentials from your MATLAB preferences and then from your operating system settings, in that order. To set your MATLAB proxy settings, see the following article:
If you are still unable to authenticate even after entering your proxy credentials in MATLAB, the authentication process can be circumvented:
Download Instructions
The below steps must be performed on a machine *outside *of your authenticated proxy with the same MATLAB license installed as the target machine:
  1. Run the command "supportPackageInstaller" in MATLAB.
  2. Select Download from Internet.
  3. Choose your package and specify the download location and click next.
  4. Confirm the download and click the Download button to start the process.
Installation Instructions
  1. Download the .p file that is attached to this article. Place the file in your MATLAB working directory.
  2. Run enableSupportPkgInstallationWithProxy.p. It should return: 'Support package installation enabled with web proxies for this MATLAB session'
  3. Run the command "supportPackageInstaller" in MATLAB.
  4. Select Install from folder and specify the location where you downloaded you files. Click Next.
  5. Select your support package to install and click next.
  6. The Support Package Installer should no longer prompt you to authenticate with your MathWorks Account and you should be able to continue with the installation as normal.
This process has changed for MATLAB R2016b and above. Please see the following article for this information:
How do I download a MathWorks Feature or Hardware Support Package for installation on a single computer or multiple computers that cannot connect to the internet for MATLAB R2016b and above?

  7 Comments

Hi All,
If you're still unable to download the support package after applying the .p file, please contact MathWorks support.
-Scott
MathWorks Installation & Licensing Support
I have the same problem. I've read your solution, and especially the following line: "The below steps must be done completed on a machine outside of your authenticated proxy". Well, of course my company doesn't allow me to do that. My browser does have internet (www) access through a proxy. What about a simple download link to the package?
Hi creepydog,
If you don't have access to a machine which isn't blocked by a proxy that you can install your MATLAB license on, please contact MathWorks support for assistance.
-Scott

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Answer by Mart
on 11 Jun 2015
Edited by Mart
on 11 Jun 2015

I've the same problem, is there already a real solution?
edit: Just to clarify both methods above do not work. Including using the .p file and using
java.lang.System.setProperty('com.mathworks.useSystemProxies', 'false')
I'm on an network with a proxy that requires authentication and I did set the proxy settings in settings>web.

  2 Comments

Hi Mart,
We're actively working to improve the Support Package Installer in future releases of MATLAB. In the meantime, if you are having trouble downloading a support package, please contact MathWorks support.
-Scott
MathWorks Installation & Licensing Support
It's nearly a year later and no update. I have the same issue.
I know my connection works and proxy is configured properly in matlab because I can use the urlget function without issue.

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Answer by Tan
on 3 Feb 2016
Edited by Walter Roberson
on 4 Feb 2016

Change Proxy settings:
  • Go to Matlab home page
  • Click on Preferences tab
  • Click on Web tab
  • Change the Proxy settings as shown in the fig below
  • Run the command supportPackageInstaller in Matalab command prompt
  • Now GUI itself guide you to install support package you want.
I think that's all what u need. Its very simple !!

  3 Comments

Proxy systems can be arranged with or without passwords. If your system does not use passwords then do not check "Use a proxy with authentication". If your proxy system does use passwords, then use the proxy username and password provided by your IT department. Proxies are a network security feature provided by IT departments and have nothing to do with Mathworks.
Mine is a personal computer and I don't have any knowledge about proxy settings, proxy username and password. Will you please tell me what should I put in proxy username and password?
Thanks.

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Answer by Bharathkumar Balaji on 23 Mar 2016

I tried the same , but when I tested the connection it shows failed. I cant still download support packages as it shows "error downloading support packages from mathworks"

  2 Comments

me too, I downloading support package for LEGO Mindstorms EV3, it shows "Unable to load a message catalog 'legoev3io:build'. Please check the file location and format", I saw some file --archives-- in C:\MATLAB\SupportPackages\R2015a\downloads.
Hi Bharathkumar and Fox,
Please contact MathWorks support if you are having trouble downloading a support package.
Thanks,
-Scott
MathWorks Installation & Licensing Support

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Answer by Adeesh V
on 29 Sep 2016

Hello All,
I need to add Arduino hardware supporting package in Matlab R2014b version which is installed in my computer. I tried to install the package available in the link below but it is asking Mathworks account Log In details.
I have given the correct details but still I am getting an error message only.
I tried to reset the password and did the same but the issue is still exists.
Please help me on this.

  1 Comment

Please contact Mathwork Support for free installation assistance.

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Answer by Jordi Lopez on 8 Nov 2018

this happened overnight. Error downloading URL. Your network connection may be down or your proxy settings improperly configured. This has been solved in Matlab 2018b. Is there any patch for this?

  0 Comments

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