MATLAB Answers

Ede
0

Support Package Installer can't connect to Mathworks - any ideas?

Asked by Ede
on 8 Mar 2015
Latest activity Commented on by afnan farouk on 23 Mar 2017

SupportPackageInstaller gives the following error when trying to install any package:

"Error: The application could not connect to MathWorks. For more information on resolving this issue, see this Support Article"

'Support Article' underlined blue, but not a link.

No proxy, firewall disabled. Windows 7 64bit, Matlab R2015a. Can Activate/Deactivate Matlab through the network, ftp ports 21 and 22 are working as well.

  2 Comments

Hi Hsin,

I managed to make it work now, but I don't really now why / how. I reinstalled MATLAB, it didn't help. What helped was to have SupportPackageInstaller running then disconnect from my network. Obviously, SupportPackageInstaller was complaining that there is no network. After reconnecting the network, it was still complaining, so I restarted MATLAB. After starting SupportPackageInstaller again, it asked for my MATLAB password and then it worked. So it seems that some auto-login feature is the culprit.

Also, if you have an alternative computer with the same MATLAB version / operating system you can try this: http://uk.mathworks.com/matlabcentral/answers/107317-how-do-i-install-hardware-support-packages-on-a-non-internet-pc

I hope this may help you.

Log in to comment.

2 Answers

Answer by Greg Drayer Andrade on 9 Mar 2015
Edited by Greg Drayer Andrade on 9 Mar 2015
 Accepted Answer

This is a known issue in release R2015a. Logging out and logging back in should resolve the issue. In order to log out and back in, please follow the following steps:

1) Close the Support Package Installer.

2) On the Home tab of the MATLAB R2015a window, click on "Request Support".

3) On the top right of the dialog window that opens, click on "Log out".

4) Click again on "Request Support" on the Home tab of MATLAB R2015a.

5) Enter your MathWorks Account Log In information and check the box "Keep me logged on".

6) Close the "Request Support" window by clicking "Cancel" at the bottom right.

7) Open the Support Package Installer and re-try to install the Support Package.

  3 Comments

When I click the "Request Support", it display Matlab unable to contact mathworks. My Matlab version 2015a.

Log in to comment.


Answer by Foued Theljani on 30 Jun 2016

I tried all the suggestions, and the problem still persists, MATLAB (2015a) fails to connect to Mathworks.com. Knowing that the connection settings are well configured. Any other ideas please? I'm really stuck. I need to install some support packages.

  1 Comment

You can get most of the Support Packages on the File Exchange.

Log in to comment.


Discover MakerZone

MATLAB and Simulink resources for Arduino, LEGO, and Raspberry Pi

Learn more

Discover what MATLAB® can do for your career.

Opportunities for recent engineering grads.

Apply Today

MATLAB Academy

New to MATLAB?

Learn MATLAB today!