How to solve this problem:Error getting support package information from mathworks.com. Your network connection may be down or your proxy settings improperly configured

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Jingbo
Jingbo on 16 Mar 2015
My Matlab version is Student R2014a,When I want to install simulink for arduino, I can't install it and matalab always shows this error:"Error getting support package information from mathworks.com. Your network connection may be down or your proxy settings improperly configured". and my internet is connected and I turned off anti_virus software and firewal,but I still can't install it.

Answers (2)

Colin Ning
Colin Ning on 18 Jan 2018
so do i.Do you have known how to solve it?
  1 Comment
Madhu Govindarajan
Madhu Govindarajan on 19 Jan 2018
This looks like an installation issue. You should contact MathWorks technical support installation team and they should be able to resolve it.
https://www.mathworks.com/support/contact_us.html

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chen guangbo
chen guangbo on 27 Aug 2018
me too ,but how to solve it

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