Tried to purchase a student suite and got nothing in return (so far).

I just tried to purchase a student license suite. On the first attempt, the page broke down on the order submission phase saying there was a system´s error and I should try again later. On the second attempt, it appeared the submission went through but it looked like it got stuck at a "order in progress" page (with a refresh button that I hit several times). I double checked with my credit card operator and they confirmed the value showed up to them and it was approved. Besides, I have no record of a purchase attempt on my account´s purchase history nor received any email confirming/denying it. Please help. Thanks

[Walter Roberson]

User was having difficulty with a license purchase.

[Rena Berman]

(Answers Dev) Restored Question.

Answer 1

[Walter Roberson]

You need to contact Mathworks Support or Mathworks Sales for this. The people who answer questions here are mostly outside volunteers.

[Fernando Castro]

Sorry Walter and thanks for the guidelines ;). I will delete this post from here and try finding the proper channel.

[Steven Lord]

One way to reach "the proper channel" is to use the "Contact Us" link in the upper-right corner of this page. From there you can contact Support or Sales.