overpay when I buy add-ons

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Ke Xu
Ke Xu on 12 Jul 2016
Answered: Walter Roberson on 12 Jul 2016
I am a matlab student user. Today, I bought two toolboxes. The price should be $20(10 * 2) for student user, but the price was $58(29 * 2) as for a normal customer. I didn't realize that until just now. I paid $38 extra. Can I cancel the order and redo it correctly? Or I can get the extra $38 back directly? Thanks.
Walter Roberson
Walter Roberson on 12 Jul 2016
per is correct, the $10 only applies for toolkits purchased at the time the license itself is purchased.

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Answers (2)

Muhammad Usman Saleem
Muhammad Usman Saleem on 12 Jul 2016
You should contact with mathwork help desk.

Walter Roberson
Walter Roberson on 12 Jul 2016
Notice "With your MATLAB Student or Student Suite order". MATLAB Student and Student Suite are the basic licenses, the ones listed under "Core Product"
The $USD 10 for add-ons only applies when you are buying one of those licenses in that same order.


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