Matlab Crashing on startup

Hi, My matlab was running a few days ago, however has since stopped running on my machine. When i run the application, the matlab loading screen appears and then after a few seconds (when it is normally loaded), the program closes with no error. I have found the error crash report in my Appdata\Local\Temp files and have pasted it below. Any ideas on what has caused this and how to fix it?

I have tried uninstalling and reinstalling matlab, updated my graphics drivers, and changed the preference files in Appdata\Roaming\Mathworks

Any help is very much appreciated

Kind regards

Scott

------------------------------------------------------------------------
          Access violation detected at Sun Jul 31 22:39:32 2016
------------------------------------------------------------------------

Configuration:
  Crash Decoding      : Disabled
  Crash Mode          : continue (default)
  Default Encoding    : windows-1252
  Host Name           : MININT-CLCJMQ9
  MATLAB Architecture : win64
  MATLAB Root         : E:\Scott\Programs\Matlab
  MATLAB Version      : 9.0.0.341360 (R2016a)
  Operating System    : Microsoft Windows 10 Pro
  Processor ID        : x86 Family 6 Model 60 Stepping 3, GenuineIntel
  Virtual Machine     : Java 1.7.0_60-b19 with Oracle Corporation Java HotSpot(TM) 64-Bit Server VM mixed mode
  Window System       : Version 10.0 (Build 10586)

Fault Count: 1

Abnormal termination:
Access violation

Register State (from fault):
  RAX = 0000000000000000  RBX = ffffffffffffffff
  RCX = 000000003874fd98  RDX = 000000003874fd98
  RSP = 00000000045fced0  RBP = 00007ff99fe80000
  RSI = 00000000045fd4e0  RDI = 0000000000000000

     R8 = 000000003846fd60   R9 = 0000000000000009
    R10 = 0000000000000000  R11 = 0000000015cef820
    R12 = 0000000000000000  R13 = 00007ff9d62a5030
    R14 = 00007ff99fec83c0  R15 = 00007ff9d6298a18

    RIP = 00007ff99ff42f2b  EFL = 00010206

     CS = 0033   FS = 0053   GS = 002b

Stack Trace (from fault):
[  0] 0x00007ff99ff42f2b C:\WINDOWS\system32\spool\DRIVERS\x64\3\hpb6sy2917_x64gui.dll+00798507 DllGetClassObject+00093755
[  1] 0x00007ff99ff431e4 C:\WINDOWS\system32\spool\DRIVERS\x64\3\hpb6sy2917_x64gui.dll+00799204 DllGetClassObject+00094452
[  2] 0x00007ff99ff4f856 C:\WINDOWS\system32\spool\DRIVERS\x64\3\hpb6sy2917_x64gui.dll+00850006 DllGetClassObject+00145254
[  3] 0x00007ff99feac340 C:\WINDOWS\system32\spool\DRIVERS\x64\3\hpb6sy2917_x64gui.dll+00181056 DrvDeviceCapabilities+00047488
[  4] 0x00007ff99fea21bb C:\WINDOWS\system32\spool\DRIVERS\x64\3\hpb6sy2917_x64gui.dll+00139707 DrvDeviceCapabilities+00006139
[  5] 0x00007ff99feb5f6b C:\WINDOWS\system32\spool\DRIVERS\x64\3\hpb6sy2917_x64gui.dll+00221035 DrvDeviceCapabilities+00087467
[  6] 0x00007ff99fed000d C:\WINDOWS\system32\spool\DRIVERS\x64\3\hpb6sy2917_x64gui.dll+00327693 DrvDocumentPropertySheets+00031821
[  7] 0x00007ff99fec8440 C:\WINDOWS\system32\spool\DRIVERS\x64\3\hpb6sy2917_x64gui.dll+00296000 DrvDocumentPropertySheets+00000128
[  8] 0x00007ff9d624c8bd                   C:\WINDOWS\SYSTEM32\WINSPOOL.DRV+00051389 DocumentPropertySheets+00000221
[  9] 0x00007ff9d624c087                   C:\WINDOWS\SYSTEM32\WINSPOOL.DRV+00049287 DocumentPropertiesW+00002615
[ 10] 0x00007ff9d624b6d5                   C:\WINDOWS\SYSTEM32\WINSPOOL.DRV+00046805 DocumentPropertiesW+00000133
[ 11] 0x00007ff9dc67f0cd                   C:\WINDOWS\system32\COMDLG32.dll+00127181 PrintDlgW+00000989
[ 12] 0x00007ff9dc67ef73                   C:\WINDOWS\system32\COMDLG32.dll+00126835 PrintDlgW+00000643
[ 13] 0x00007ff9dc67ee65                   C:\WINDOWS\system32\COMDLG32.dll+00126565 PrintDlgW+00000373
[ 14] 0x00007ff9dc6addde                   C:\WINDOWS\system32\COMDLG32.dll+00318942 PrintDlgA+00000094
[ 15] 0x0000000018bdc44e         E:\Scott\Programs\Matlab\bin\win64\uiw.dll+00115790 UIW_get_printer_setup+00000366
[ 16] 0x0000000018bd7495         E:\Scott\Programs\Matlab\bin\win64\uiw.dll+00095381 GetCommandHWND+00001349
[ 17] 0x0000000018bd8b04         E:\Scott\Programs\Matlab\bin\win64\uiw.dll+00101124 GetCommandHWND+00007092
[ 18] 0x00007ff99e2487b6      E:\Scott\Programs\Matlab\bin\win64\mfc120.dll+02525110
[ 19] 0x00007ff99e248400      E:\Scott\Programs\Matlab\bin\win64\mfc120.dll+02524160
[ 20] 0x00007ff99e245cd2      E:\Scott\Programs\Matlab\bin\win64\mfc120.dll+02514130
[ 21] 0x00007ff99e246054      E:\Scott\Programs\Matlab\bin\win64\mfc120.dll+02515028
[ 22] 0x0000000018c4ca4e         E:\Scott\Programs\Matlab\bin\win64\uiw.dll+00576078 ws_destroy_ColortablePtr_wsd+00008878
[ 23] 0x00007ff9da9b1169                     C:\WINDOWS\system32\USER32.dll+00069993 DispatchMessageW+00001673
[ 24] 0x00007ff9da9b0ee2                     C:\WINDOWS\system32\USER32.dll+00069346 DispatchMessageW+00001026
[ 25] 0x00007ff9da9c347d                     C:\WINDOWS\system32\USER32.dll+00144509 RealGetWindowClassW+00000221
[ 26] 0x00007ff9dc878ba4                      C:\WINDOWS\SYSTEM32\ntdll.dll+00691108 KiUserCallbackDispatcher+00000036
[ 27] 0x00007ff9da9d2fb4                     C:\WINDOWS\system32\USER32.dll+00208820 UnhookWindowsHookEx+00000212
[ 28] 0x00007ff9da9abef0                     C:\WINDOWS\system32\USER32.dll+00048880 CreateWindowExW+00002576
[ 29] 0x00007ff9da9ab728                     C:\WINDOWS\system32\USER32.dll+00046888 CreateWindowExW+00000584
[ 30] 0x00007ff9da9c8d22                     C:\WINDOWS\system32\USER32.dll+00167202 CreateWindowExA+00000130
[ 31] 0x00007ff99e24de10      E:\Scott\Programs\Matlab\bin\win64\mfc120.dll+02547216
[ 32] 0x00007ff99e24678b      E:\Scott\Programs\Matlab\bin\win64\mfc120.dll+02516875
[ 33] 0x00007ff99e25749e      E:\Scott\Programs\Matlab\bin\win64\mfc120.dll+02585758
[ 34] 0x0000000018bd898d         E:\Scott\Programs\Matlab\bin\win64\uiw.dll+00100749 GetCommandHWND+00006717
[ 35] 0x00007ff99e1e86be      E:\Scott\Programs\Matlab\bin\win64\mfc120.dll+02131646
[ 36] 0x00007ff99e1e7aa0      E:\Scott\Programs\Matlab\bin\win64\mfc120.dll+02128544
[ 37] 0x0000000018bea8f3         E:\Scott\Programs\Matlab\bin\win64\uiw.dll+00174323 uiwSetPainting+00001667
[ 38] 0x0000000018bd5623         E:\Scott\Programs\Matlab\bin\win64\uiw.dll+00087587 uiw_SimHandleToWinHandle+00018083
[ 39] 0x0000000018bd59ab         E:\Scott\Programs\Matlab\bin\win64\uiw.dll+00088491 uiwSetupWindows+00000107
[ 40] 0x0000000015e9bdb0         E:\Scott\Programs\Matlab\bin\win64\mcr.dll+00572848 mcr::mvm::detail::activateMcr+00005696
[ 41] 0x0000000015e8e76c         E:\Scott\Programs\Matlab\bin\win64\mcr.dll+00517996 mcr::unittest::is_lxe_mode+00001884
[ 42] 0x0000000015e5c9ac         E:\Scott\Programs\Matlab\bin\win64\mcr.dll+00313772 mcr_init_std_output+00003260
[ 43] 0x0000000015e4a33e         E:\Scott\Programs\Matlab\bin\win64\mcr.dll+00238398 mcr::runtime::setInterpreterThreadToCurrent+00027998
[ 44] 0x0000000015e41a05         E:\Scott\Programs\Matlab\bin\win64\mcr.dll+00203269 mcr_process_events+00008629
[ 45] 0x0000000015e43462         E:\Scott\Programs\Matlab\bin\win64\mcr.dll+00210018 mcr_process_events+00015378
[ 46] 0x0000000015d893be    E:\Scott\Programs\Matlab\bin\win64\MVMLocal.dll+00234430 mvm_server::inproc::LocalFactory::terminate+00071182
[ 47] 0x00000000fa93cd89         E:\Scott\Programs\Matlab\bin\win64\mvm.dll+01101193 mvm::detail::initLocalMvmHack+00000521
[ 48] 0x00000000fa93d355         E:\Scott\Programs\Matlab\bin\win64\mvm.dll+01102677 mvm::detail::SessionImpl::privateSession+00000373
[ 49] 0x00000000fa93d561         E:\Scott\Programs\Matlab\bin\win64\mvm.dll+01103201 mvm::detail::SessionImpl::privateSession+00000897
[ 50] 0x0000000140006fd5      E:\Scott\Programs\Matlab\bin\win64\MATLAB.exe+00028629
[ 51] 0x0000000140007661      E:\Scott\Programs\Matlab\bin\win64\MATLAB.exe+00030305
[ 52] 0x00007ff9da758102                   C:\WINDOWS\system32\KERNEL32.DLL+00098562 BaseThreadInitThunk+00000034
[ 53] 0x00007ff9dc82c5b4                      C:\WINDOWS\SYSTEM32\ntdll.dll+00378292 RtlUserThreadStart+00000052

If this problem is reproducible, please submit a Service Request via:
    http://www.mathworks.com/support/contact_us/

A technical support engineer might contact you with further information.

Thank you for your help.

Answer 1

[Walter Roberson]

You have a corrupted HP printer driver.

See http://answers.microsoft.com/en-us/windows/forum/windows_7-winapps/print-spooler-keeps-stopping/116f3181-ed60-4078-ad50-9d7687ecc7c9 and http://answers.microsoft.com/en-us/windows/forum/windows_7-winapps/print-spooler-keeps-stopping/116f3181-ed60-4078-ad50-9d7687ecc7c9?auth=1

[Scott Wilson]

This worked!! Thanks so much! I found it surprising that the printer driver was causing this repeated crash but after some wandering I found the problem driver/printer and matlab is now working as normal. Biggest of thanks

[Abdlhafiz Oumer]

Yep

it worked !!! Never expected this was the issue!

I uninstalled and reinstalled many times! I was close to format my PC

Thanks

[yash vardhan]

Thanks for the suggestion..

Same problem happened with me. Never expected such issue.

Answer 2

[Image Analyst]

I suggest tomorrow morning you do what both the error message and the FAQ say: submit a service request. Personally I'd call them rather than do it via the web or email.

[Scott Wilson]

I did contact technical support, unfortunately the solutions they provided did not solve my particular problem. For anyone in a similar situation, this is the matlab technical support solutions to try out

Problem #1: Corrupt preferences

One of the most common reasons MATLAB will fail to start is that something has corrupted the MATLAB preferences directory. You will need to reset your preferences to fix this.

1. Browse to the following folder:

C:\Users\<username>\AppData\Roaming\MathWorks\MATLAB AppData is a hidden folder, but you can use the shortcut %AppData% from Windows Search to jump right to the current user's AppData folder.

2. Delete or rename the folder for your release of MATLAB, e.g R2016a. Do not remove any folder that ends with "_licenses".

3. Restart MATLAB.

The preferences folder will be recreated automatically when you start MATLAB.

If you are using a roaming profile, please see the related article:

Why does MATLAB crash on startup on Windows when logging into a machine with a roaming profile or profile redirection?

Problem #2: Security software interfering with MATLAB

Check any of your security software logs to see if it is preventing MATLAB to start properly. Programs such as the Symantec, McAfee, Kaspersky, AVAST, TrendMicro, BitDefender, and Webroot have all been known to prevent proper MATLAB startup.

If necessary, set exceptions so that MATLAB can start. You may need to consult your IT staff or your security software vendor for assistance creating exceptions.

In some cases, startup issues that are caused by common antivirus software could be diagnosed using the Windows Error Reporting log files. These log files are located in the following directories and can be read with a text editor like WordPad:

C:\Users\<username>\AppData\Local\Microsoft\Windows\WER\* C:\ProgramData\Microsoft\Windows\WER\ReportArchive Check the folders within this directory (eg: ReportArchive) for files either created around the time that MATLAB failed to startup or contain the name MATLAB or JAVA.

Problem #3: Single Sign-On (SSO) software interfering with MATLAB

If the machine in question has SSO software installed, temporarily disable the SSO software then try to open MATLAB. If MATLAB launches, contact your IT department to allow/whitelist MATLAB from the SSO software, or disable SSO entirely.

If you've identified the problem lies with your Single-Sign On software but cannot disable it or make an exception for MATLAB, contact MathWorks support:

http://www.mathworks.com/support/contact_us/

Problem #4: Microsoft Visual Studio C++ Redistributable Conflict

Microsoft Visual Studio C++ Redistributables can conflict with each other if too many are installed. MATLAB R2006b and higher require variations of these redistributable to run. To install the 2005 and 2008 versions of these redistributables:

Open the folder $MATLAB\bin\win64, where $MATLAB is the MATLAB installation folder. Launch vcredist_x64.exe from this location. Repeat step two using the vcredist_x64.exe in $MATLAB\bin\win64\vc90 Try starting MATLAB by double clicking the matlab.exe in the bin folder. If MATLAB starts, try MATLAB from the shortcut once again. If that fails, update the shortcut to point to the matlab.exe file in the $ARCH folder.

Lastly, the Microsoft Visual C++ 2010 Redistributable is not required for MATLAB but can conflict with the redistributables that are required by MATLAB. You may need to reinstall this redistributable to resolve the conflict:

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=BD512D9E-43C8-4655-81BF-9350143D5867

Problem #5: Issue with Java environment

MATLAB has a command line environment in addition to the normal MATLAB Desktop environment. This environment is not dependent on Java and can be useful for troubleshooting MATLAB. To launch MATLAB with no desktop environment:

1. Right click on the MATLAB shortcut and choose properties.

2. Go to the end of the "Target" line, after MATLAB.exe, and add the flag -nodesktop. For example:

"C:\Program Files\Matlab\R2016a\bin\matlab.exe" -nodesktop Press OK to save these changes.

3. Try starting MATLAB again. If MATLAB starts, try running the command "desktop" to see if MATLAB will open in full mode.

4. If this does not work, add the line -nojvm where -nodesktop previously existed and try to start MATLAB again.

If MATLAB starts in either of these modes, this likely indicates a problem with your Java configuration. If MATLAB fails to start in either of these modes, more information may be obtained from the MATLAB crash dump files. To find these files, check your Temp folder:

C:\Users\<username>\AppData\Local\Temp The files will have names like:

matlab_crash*.XXXX java.log.* If either of these files exists, please submit a help request with these logs attached to MathWorks support:

http://www.mathworks.com/support/contact_us/

Problem #6: Unsupported version of Windows

MATLAB R2008b and below are not supported on Windows 7 and up. You may be able to get MATLAB versions R14 through R2008b running on Windows 7 with this workaround:

Why am I unable to start MATLAB 7.7 (R2008b) or earlier on a Windows 7 computer?

This workaround will not work on Windows 8 or newer.

Solution #7: Installation folder created in the C: drive

If you are getting error messages related to:

Attempt to execute SCRIPT as a function. C:\\toolbox\matlab\... It is the result of installing MATLAB directly to the C: drive. MATLAB must be uninstalled and then reinstalled to the default path, C:\Program Files\MATLAB.

Problem #8: VPN bug

If you are using R2009b or R2010a and you have a VPN or broadband wireless connection, see the bug report here for more details:

http://www.mathworks.com/support/bugreports/582876

Problem #9: R2007b startup bug

If you are using R2007b and MATLAB quits immediately after the splash screen, there is a bug in the MATLAB startup in R2007b. See the bug report here for more details:

http://www.mathworks.com/support/bugreports/398525

[Mouri Hayet]

please i have the same problem

------------------------------------------------------------------------
        Illegal instruction detected at Tue Oct 02 22:04:14 2018
------------------------------------------------------------------------

Configuration:
  Crash Decoding      : Disabled
  Crash Mode          : continue (default)
  Default Encoding    : windows-1252
  Host Name           : DELL-PC
  MATLAB Architecture : win64
  MATLAB Root         : C:\Program Files\MATLAB\R2016a
  MATLAB Version      : 9.0.0.341360 (R2016a)
  Operating System    : Microsoft Windows 7
  Processor ID        : x86 Family 6 Model 69 Stepping 1, GenuineIntel

Fault Count: 1

Abnormal termination:
Illegal instruction

Register State (from fault):
  RAX = 0000000000000001  RBX = 0000000000000001
  RCX = 000000000fb26248  RDX = 0000000000000000
  RSP = 000000000402cfe0  RBP = 000000000402d0f9
  RSI = 0000000000000000  RDI = 0000000000000001

     R8 = 0000000000000000   R9 = 000000000fb26300
    R10 = 000000000fb26250  R11 = 0000000000000004
    R12 = 0000000000000000  R13 = 000000000fb27b54
    R14 = 000000000fbe1918  R15 = 000000000fbe9be8

    RIP = 000007fee3614560  EFL = 00010202

     CS = 0033   FS = 0053   GS = 002b

Stack Trace (from fault):
[  0] 0x000007fee3614560 C:\Program Files\MATLAB\R2016a\bin\win64\MSVCR120.dll+00607584 logf+00000528
[  1] 0x00000000120895be C:\Program Files\MATLAB\R2016a\bin\win64\xerces-c_3_1.dll+00562622 xercesc_3_1::ContentSpecNode::serialize+00007202
[  2] 0x00000000120a69bb C:\Program Files\MATLAB\R2016a\bin\win64\xerces-c_3_1.dll+00682427 xercesc_3_1::ComplexTypeInfo::makeContentModel+00001399
[  3] 0x00000000120a61dc C:\Program Files\MATLAB\R2016a\bin\win64\xerces-c_3_1.dll+00680412 xercesc_3_1::ComplexTypeInfo::checkUniqueParticleAttribution+00000056
[  4] 0x00000000120acc13 C:\Program Files\MATLAB\R2016a\bin\win64\xerces-c_3_1.dll+00707603 xercesc_3_1::SchemaValidator::preContentValidation+00001115
[  5] 0x00000000120537f4 C:\Program Files\MATLAB\R2016a\bin\win64\xerces-c_3_1.dll+00342004 xercesc_3_1::IGXMLScanner::resolveSchemaGrammar+00002592
[  6] 0x0000000012052d90 C:\Program Files\MATLAB\R2016a\bin\win64\xerces-c_3_1.dll+00339344 xercesc_3_1::IGXMLScanner::parseSchemaLocation+00000320
[  7] 0x000000001204ca5b C:\Program Files\MATLAB\R2016a\bin\win64\xerces-c_3_1.dll+00313947 xercesc_3_1::IGXMLScanner::scanStartTagNS+00000607
[  8] 0x000000001204aac8 C:\Program Files\MATLAB\R2016a\bin\win64\xerces-c_3_1.dll+00305864 xercesc_3_1::IGXMLScanner::scanContent+00000240
[  9] 0x0000000012049c4e C:\Program Files\MATLAB\R2016a\bin\win64\xerces-c_3_1.dll+00302158 xercesc_3_1::IGXMLScanner::scanDocument+00000150
[ 10] 0x000000001206767b C:\Program Files\MATLAB\R2016a\bin\win64\xerces-c_3_1.dll+00423547 xercesc_3_1::XMLScanner::scanDocument+00000703
[ 11] 0x0000000012081370 C:\Program Files\MATLAB\R2016a\bin\win64\xerces-c_3_1.dll+00529264 xercesc_3_1::SAX2XMLReaderImpl::parse+00000148
[ 12] 0x00000000f9ab4457 C:\Program Files\MATLAB\R2016a\bin\win64\xmlxrcsc.dll+00017495 MXPI_CreatePlugin+00002135
[ 13] 0x00000000059fc387 C:\Program Files\MATLAB\R2016a\bin\win64\settingscore.dll+01557383 settings::core::SettingsValueChangeEvent::clone+00014039
[ 14] 0x0000000005966afa C:\Program Files\MATLAB\R2016a\bin\win64\settingscore.dll+00944890 settings::core::exception::RelativePreferencePathNotSupported::clone+00010138
[ 15] 0x00000000059dbb19 C:\Program Files\MATLAB\R2016a\bin\win64\settingscore.dll+01424153 settings::core::SettingsKeyMetaData<bool>::getMin+00011001
[ 16] 0x0000000005997eba C:\Program Files\MATLAB\R2016a\bin\win64\settingscore.dll+01146554 settings::core::exception::RelativePreferencePathNotSupported::rethrow+00197802
[ 17] 0x00000000059db6b7 C:\Program Files\MATLAB\R2016a\bin\win64\settingscore.dll+01423031 settings::core::SettingsKeyMetaData<bool>::getMin+00009879
[ 18] 0x00000000059d9537 C:\Program Files\MATLAB\R2016a\bin\win64\settingscore.dll+01414455 settings::core::SettingsKeyMetaData<bool>::getMin+00001303
[ 19] 0x00000000059d932f C:\Program Files\MATLAB\R2016a\bin\win64\settingscore.dll+01413935 settings::core::SettingsKeyMetaData<bool>::getMin+00000783
[ 20] 0x00000000059d9280 C:\Program Files\MATLAB\R2016a\bin\win64\settingscore.dll+01413760 settings::core::SettingsKeyMetaData<bool>::getMin+00000608
[ 21] 0x0000000008f089df   C:\Program Files\MATLAB\R2016a\bin\win64\mcr.dll+00100831 mcrAutoInterpreterState::operator=+00036927
[ 22] 0x0000000008f00334   C:\Program Files\MATLAB\R2016a\bin\win64\mcr.dll+00066356 mcrAutoInterpreterState::operator=+00002452
[ 23] 0x0000000008f08494   C:\Program Files\MATLAB\R2016a\bin\win64\mcr.dll+00099476 mcrAutoInterpreterState::operator=+00035572
[ 24] 0x0000000008f3bea5   C:\Program Files\MATLAB\R2016a\bin\win64\mcr.dll+00310949 mcr_init_std_output+00000437
[ 25] 0x0000000008f2a33e   C:\Program Files\MATLAB\R2016a\bin\win64\mcr.dll+00238398 mcr::runtime::setInterpreterThreadToCurrent+00027998
[ 26] 0x0000000008f21a05   C:\Program Files\MATLAB\R2016a\bin\win64\mcr.dll+00203269 mcr_process_events+00008629
[ 27] 0x0000000008f23462   C:\Program Files\MATLAB\R2016a\bin\win64\mcr.dll+00210018 mcr_process_events+00015378
[ 28] 0x00000000061593be C:\Program Files\MATLAB\R2016a\bin\win64\MVMLocal.dll+00234430 mvm_server::inproc::LocalFactory::terminate+00071182
[ 29] 0x00000000fa93cd89   C:\Program Files\MATLAB\R2016a\bin\win64\mvm.dll+01101193 mvm::detail::initLocalMvmHack+00000521
[ 30] 0x00000000fa93d355   C:\Program Files\MATLAB\R2016a\bin\win64\mvm.dll+01102677 mvm::detail::SessionImpl::privateSession+00000373
[ 31] 0x00000000fa93d561   C:\Program Files\MATLAB\R2016a\bin\win64\mvm.dll+01103201 mvm::detail::SessionImpl::privateSession+00000897
[ 32] 0x0000000140006fd5 C:\Program Files\MATLAB\R2016a\bin\win64\matlab.exe+00028629
[ 33] 0x0000000140007661 C:\Program Files\MATLAB\R2016a\bin\win64\matlab.exe+00030305
[ 34] 0x0000000076dff56d                   C:\Windows\system32\kernel32.dll+00128365 BaseThreadInitThunk+00000013
[ 35] 0x0000000076f33281                      C:\Windows\SYSTEM32\ntdll.dll+00209537 RtlUserThreadStart+00000033

If this problem is reproducible, please submit a Service Request via:
    http://www.mathworks.com/support/contact_us/

A technical support engineer might contact you with further information.

Thank you for your help.

[Image Analyst]

Usually they're pretty prompt when you submit the crash report - within an hour. Have you not heard from them yet? If not, call them on the phone.

[Walter Roberson]

I am not positive but that trace would tend to suggest corrupted preferences to me.

[Walter Roberson]

See https://www.mathworks.com/matlabcentral/answers/278693-matlab-crashes-on-startup

Summary: You need Windows 7 SP1, not Windows 7.