MATLAB Answers

How can I reset my account information ?

3 views (last 30 days)
M
M on 27 Apr 2017
Answered: Walter Roberson on 2 May 2017
Hello,
I had Matlab working on an old computer and I changed recently. I would like to transfer Matlab from the old computer to the new one.
But when I try to activate it, I have this error message : "Error -9 : username does not match the username in the license file."
Someone has an idea why it is not working ?
Thank you !

Accepted Answer

Will Nitsch
Will Nitsch on 2 May 2017
I would recommend contacting MathWorks Customer Support. They may be able to sort out your problem rather quickly. https://www.mathworks.com/support/contact_us/

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