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Why do I receive a connection error when accessing Add-Ons Explorer or the Software Support Installer?

Why do I receive a connection error when accessing Add-Ons Explorer or the Software Support Installer?

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Answer by MathWorks Support Team on 31 May 2017
 Accepted Answer

The following addresses/ports first need to be configured on your network in order to allow MATLAB to successfully connect to the MathWorks servers:
Why do I get a connection error when installing or activating MATLAB or another MathWorks product?
The following addresses also need to be configured the same way for the Add-Ons Explorer or the Software Support Installer to work properly:
  • www.mathworks.com (Add-Ons Explorer)
  • ssd.mathworks.com (Software Support Installer)
 

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