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Matlab Drive unable to contact MathWorks Servers

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I'm using MATLAB drive concurrently on two systems. It connects fine on my laptop but not on my desktop. It was working when I first installed it. The error message I recieve is: "Some files failed to update. Unable to contact MathWorks servers."

  1 Comment

Conor Burgess
Conor Burgess on 12 Apr 2019
Hi David, does your desktop use a proxy or anything like that to access the internet? Which operating system are you using?

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Accepted Answer

David Klorig
David Klorig on 12 Apr 2019
Problem solved! Turns out my institution's AV (sophos) was blocking it. IS just had to add an exception for it.
Works great now. Thanks!

  3 Comments

Conor Burgess
Conor Burgess on 12 Apr 2019
Great, glad to hear you're up and running now!
Surya Kumar V
Surya Kumar V on 8 Jun 2020
Hi Conor, I use a proxy server in my institute. Same message appears "file update failed, unable to contact matworks servers".. can you help me out , thanks a lot

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More Answers (1)

Michal Semonský
Michal Semonský on 20 Jun 2020
Edited: Michal Semonský on 20 Jun 2020
Hello,
I am getting the same error. I uninstalled MATLAB Drive Connector several times, even deleted the folder C:\Users\Michal\AppData\Local\MathWorks\MATLABConnector and the old Matlab Drive folder but after new installation I am getting the same error. So I turned off my firewall (I use only windows defender) but Connector still hasn't been able to contact MathWorks servers.
When I click on MATLAB Drive online icon I am able to reach the site and log in to the drive. When I try to access MATLAB Drive via Matlab, it tells me, that the folder does not exist but it has been configured in Matlab Connector. When I installed it for the first time, it was working fine, but after a while stopped working. Please, what should I do to solve that?
Thank you.
Michal

  2 Comments

Michal Semonský
Michal Semonský on 20 Jun 2020
Thanks for reply. I have already seen these topics but I haven't been able to solve the problem. I do not use proxy server nor AV.

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