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"There are no compatible support packages available to install from this location"

Greetings, My name is Liron.
I’m using MATLAB R2017b, and trying to install an add-on called “Image Acquisition ToolBox Support Package for OS Generic Video Interface” OFFLINE.
When opening the .exe file (on Windows 7), MATLAB opens an error window, stating that "There are no compatible support packages available to install from this location".
I’m the admin on this computer, so no permission issues should cause this error.
Does anyone know how to solve this?
Thank you!
Liron Stettiner

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2 Answers

Answer by Liron Stettiner on 1 Nov 2019
 Accepted Answer

I did finally manage to solve this problem with support from the MathWorks support team.
The solution can be found in this link:

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Answer by Sahithi Kanumarlapudi on 31 Oct 2019

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Hi Sahithi, thank you for your response. I’m afraid I’ve already tried to perform what you have suggested - with no luck.
I did find a solution though while talking to MathWorks support team. I’ve posted their solution on this link:

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