My colleague's system is Windows 7 64 bits.
All NVIDIA stuff is up-to-date, and we checked also using nvidia-smi command lines in prompt. Parallel Computing Toolbox is fine as well.
The error message after typing in MATLAB
is always about to update CUDA to 10.2; even though it is already up-to-date.
One thing to notice is that he's using a trial version. Would it somehow affect what he's facing?