Why do I receive a payment error when purchasing a License via my MathWorks account?

Why do I receive a payment error when attempting to purchase a license/product via my MathWorks Account?

Answer 1

[MathWorks Support Team]

If you receive an error message when attempting to pay for an online order, please create a Service Request using the link provided below for our Customer Support Team. We ask that you include the exact error message you are receiving so we can attempt to identify the issue and provide you with a timely solution. 

https://www.mathworks.com/support/contact_us.htm