Frequently Asked Questions

General Information

Q. Do I have to create an account to place an order?

A. Yes. To place an online order you must create a MathWorks Account.

Creating an account takes only a few minutes. A MathWorks Account allows you to:

  • Track and view order status
  • Save items in your cart for up to 30 days and complete orders at your convenience
  • View pricing for products whenever you visit the web_site

If you don’t have a MathWorks Account, you can create one now.

Q. Do I have to pay sales tax on my order?

A. The laws differ from country to country and state to state. In most parts of the world, MathWorks is legally required to charge you a transaction tax—such as sales tax, VAT, or GST—and makes every attempt to assess all applicable taxes during the purchasing process. If we do not charge a transaction tax, you may still be liable to pay the tax yourself. Individuals are not tax-exempt and therefore will be charged tax.

Q. What is the total cost of my order?

A. If an item is subject to sales tax in the country or state to which the order is shipped, your total cost will reflect the price of your ordered items, the shipping and handling charge, and the combined state and local taxes.

Q. How do I get a copy of my receipt?

A. You can get a copy of your receipt from the My Orders section of your MathWorks Account.

  1. Click on the order number to view order details.
  2. Click the “Printable Invoice” link to print an invoice, which you can use as a receipt.

Q. What is the MathWorks privacy policy?

A. Here is a link to our privacy policy. In summary, we will not sell or rent your personal contact information, and we believe it is your right to know what information we collect, how we use it, and what your options are for its use.

Q. How does MathWorks ensure that my credit card transactions are secure?

A. The MathWorks online store has security measures in place to protect against the loss, misuse, and alteration of the order information under our control. We use industry-standard security measures called SSL encryption. Encryption helps protect your credit card number and personal information by scrambling the data in transit to MathWorks. We encrypt every order. If you would prefer to give your information by telephone, you may call 508-647-7000.

Q. How do I download software from mathworks.com?

A. When you purchase the software online through the MathWorks Store, you receive a confirmation email that contains the download link. You can also find the link in your MathWorks Account. If you have any issues with the download process, contact Customer Service.

Q. I am having trouble downloading software. Can I request an alternative delivery method?

A. Contact Customer Service for more information.

Q. How can a purchaser in my organization buy a quote online?

A. The purchaser needs:

  • A MathWorks Account
  • A copy of the PDF quote related to the purchase
  • To belong to the same organization as the quote contact

Steps to find and purchase a quote online:

  1. Log in or create a MathWorks Account.
  2. Click View Quotes, which will bring you to the Quotes page.
  3. At the bottom of the Quotes page click Find a Quote.
  4. Enter the required information, which you can obtain from the PDF quote.
  5. Place a checkmark in the box labeled, “I am a member of the same organization as the quote contact” and click Submit.
  6. Add the quote to your cart and follow the subsequent steps to buy your quoted products using a credit card.

Find a Quote in MathWorks Store  
Purchasers can now find quotes and buy online.

Q. How can I contact Customer Service?

A. Use the Contact Us form to contact the Customer Service team. A customer service representative will contact you.

Return Policy

Q. What is the MathWorks return policy?

A. It is possible to return MathWorks products by following the terms below.

Terms for Returns
Requests for returns must be made within 30 days of purchase from The MathWorks. Products purchased from sources other than The MathWorks, such as a local reseller, distributor, university, or bookstore, must be returned to the source from which they were purchased and are subject to that source’s return policies. To receive proper credit, contact the Customer Service Team. Bookstore returns must be accompanied by a Return Material Authorization (RMA) number.

Requests for an RMA - Bookstores only
If you purchased products directly from The MathWorks, contact the Customer Service team. The representative will ask you to provide the following information: MathWorks order number and/or license number, product, and reason for return. You will receive an authorization number and instructions for the return. Packages returned to The MathWorks without an RMA number will not be processed, and no credit will be issued.

MATLAB Student and MATLAB and Simulink Student Suite

Q. Who can use Student software?

A. Student software is for use by students to meet course requirements and perform academic research at degree granting institutions only. It is not available for government, commercial, or other organizational use.

Q. Where can I use student software?

A. Student software can only be used on a student’s own computer. Network installation is prohibited.

Q. For how long can I use student software?

A. You can use student software indefinitely. After you graduate you may need to purchase a professional license.

Q. Can I upgrade my student software?

A. No. There are no upgrades or trade-in credits offered on the student software. To obtain the most current student software you must purchase a new copy.

Q. Can I buy add-on products for a previous release of student software?

A. Yes.

Q. What is the difference between student software and the professional version of MATLAB?

A. Student software provides you with the same power and functionality as the professional version of MATLAB. There are a few small differences between the student software interface and the professional version of MATLAB:

  • The prompt in student software is EDU>>
  • Printouts contain this footer: Student Version of MATLAB

Simulink in student software provides the full functionality of the professional version of Simulink, with the following differences:

  • Models (including the blocks in referenced models) are limited to 1000 blocks
  • Accelerator and Rapid-Accelerator simulation modes are not available in student software
  • Model blocks can be used in Normal mode only
  • Printouts contain this footer: Student Version of MATLAB

MATLAB Home

Q. Who can use MATLAB Home?

A. MATLAB Home is for your personal use only. It is not available for government, academic, research, commercial, or other organizational use.

Q. What is the difference between MATLAB Home and the professional version of MATLAB?

A. MATLAB Home provides you with the same power and functionality as the professional version of MATLAB. The difference is that MATLAB Home is only available for personal use, and cannot be used for government, academic, research, commercial, or other organizational purposes.

In addition to this, certain add-on products are not available for purchase with MATLAB Home.

Q. Can I upgrade my MATLAB Home license?

A. No. There are no upgrades or trade-in credits offered for MATLAB Home. To obtain the most current software release you must purchase a new copy.

Q. Is technical support available for the MATLAB Home license?

A. No. Please refer to MATLAB Answers for your technical questions.

Q. For how long can I use my MATLAB Home license?

A. You can use your MATLAB Home license indefinitely.

Q. Where can I buy MATLAB Home?

A. MATLAB Home is available for purchase only on MathWorks webstore via credit card.

Q. Can I purchase add-on products for MATLAB Home?

A. Yes, you can purchase add-on products for MATLAB Home using the MathWorks web site.