Why does the installer crash after entering the FIK for R2008a or higher on Windows?

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MathWorks Support Team
MathWorks Support Team on 14 Jan 2010
Edited: MathWorks Support Team on 5 Nov 2020
After entering the File Installation Key and clicking next, I get an error
EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x107a9104, pid=4576, tid=564
#
# Java VM: Java HotSpot(TM) Client VM (10.0-b19 mixed mode windows-x86)
# Problematic frame:
# C [mwinstall.dll+0x9104] with java error logs.

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Accepted Answer

MathWorks Support Team
MathWorks Support Team on 5 Nov 2020
Edited: MathWorks Support Team on 5 Nov 2020
This bug has been fixed in Release 2009b (R2009b). For previous product releases, read below for any possible workarounds:
This can happen when using a File Installation Key or a PLP for a different version of MATLAB.
To resolve this, make sure you are using the correct key for this release of MATLAB. For R2008a or newer, you can get your File Installation Key from www.mathworks.com/licensecenter in the activation and installation tab.
For more information on how to obtain your File Installation Key, see the related article:
Where can I find the Activation Key or File Installation Key (FIK) for my license?
https://www.mathworks.com/matlabcentral/answers/102845-where-can-i-find-the-activation-key-and-file-installation-key-fik-for-my-license

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