Where did my Service Requests go?
7 views (last 30 days)
The look and feel of the service request history in my TMW account appears to have had a makeover. While this looks like a welcome improvement, my history now only shows 1 (latest) request. What happened to the others? I guess this change happened very recently because this recent Answer shows the old web-GUI.
Wendy Fullam on 13 Nov 2013
I'm the Product Manager of MathWorks Online Support Site. I apologize for the delay in responding, as I needed to obtain information from a few teams before posting.
As you noticed, we recently made improvements to the My Service Requests interface. These can be seen here (login required).
Cases originating after 01 Jan 2012 were automatically ported over to the new system. If you require views into requests originating before that time, please contact technical support directly, and they will assist you.
Please let me know if I can be of further assistance.