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Matlab mobile and Drive storage issue for Academic License

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Hello! I created an academic account on the 26th of October 2021. Once I created it, Matlab drive displayed storage capacity of 5 GB. However, when I launched the Mathworks online application on my I-Pad in this morning, it popped up a prompt message and it reads “Your capacity has been shrunk to 250MB and some of your coding capabilities have been reduced”. What does that mean? It seems I can still do whatever I wish on desktop application; but am I restricted in online application? I’d be glad if I may learn the reason why. Thanks in advance.
  7 Comments
Walter Roberson
Walter Roberson on 2 Nov 2021
Comand Window, "Home" tab, Help -> Licensing -> Update Current Licenses...
Ilker GURCAN
Ilker GURCAN on 3 Nov 2021
I did it as you say in my matlab desktop application; but it is to no avail for matlab drive and mobile application. It just popped up "your license file is updated". However; once I checked my matlab drive, it is still of 250MB. I've just called matlab's authorized dealer in my country. They told me to send my request through their "info mailing channel". Let's hear out what they will say about it.

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Accepted Answer

Cris LaPierre
Cris LaPierre on 1 Nov 2021
Seeing that today in the 1st of November, the most likely explanation is that your license expired at the end of October. Is there a software administrator at your university you can ask?
  4 Comments
Ilker GURCAN
Ilker GURCAN on 3 Nov 2021
I don't know what has fixed the issue; but now it has been resolved. It could be either due to waiting for some time after updating my license or because of making contact with the authorized dealer in my country; though they haven't replied yet. Whatever... It has been fixed.
I really thank you for the help. Really appreciated, Cris.
Cris LaPierre
Cris LaPierre on 3 Nov 2021
There was a licensing issue. I'll spare you the details, but glad to hear it is resolved.

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