MATLAB Answers

Matlab closing down during start up

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Christian Nordli
Christian Nordli on 15 Oct 2020 at 15:27
Answered: Sahithi Kanumarlapudi about 16 hours ago
Matlab has worked for me quite well for the past few months after I downloaded it for my studies.
It was only recently that this incident occured.
Whenever I try to open the program it closes down during the startup phase.
I have done the following in order to try and fix matlab myself:
1. Restarted the computer
2. Reinstalled MATLAB
3. Deleted the folder for my release of MATLAB in Appdata
4. Checked logs from antivirus (which didn't react to matlab)
5. I've edited the target of the shortcut in properties with an ending ''-nodesktop''
6. Tried to redirect the MATLAB preferences directory.
7. Cleared TEMP folder.
Any help is appreciated!
Kind regards,
Chris
--------------------------------------------------------------------------------
Access violation detected at 2020-10-15 17:23:01 +0200
--------------------------------------------------------------------------------
Configuration:
Crash Decoding : Disabled - No sandbox or build area path
Crash Mode : continue (default)
Default Encoding : windows-1252
Deployed : false
Java Version : Java 1.8.0_202-b08 with Oracle Corporation Java HotSpot(TM) 64-Bit Server VM mixed mode
MATLAB Architecture : win64
MATLAB Entitlement ID : 3608289
MATLAB Root : C:\Program Files\MATLAB\R2020b
MATLAB Version : 9.9.0.1467703 (R2020b)
Operating System : Microsoft Windows 10 Home
Process ID : 145732
Processor ID : x86 Family 6 Model 78 Stepping 3, GenuineIntel
Session Key : f5a88597-64f4-4260-8669-9ab4199b8271
Window System : Version 10.0 (Build 19041)
Fault Count: 1
Abnormal termination:
Access violation
Current Thread: '' id 30496
Register State (from fault):
RAX = 00000000004000c4 RBX = 00000200a64aad10
RCX = 00007ffaa7c6cd27 RDX = 00000000887ccd27
RSP = 000000d590bfc960 RBP = 0000000000000000
RSI = 0000000001000000 RDI = 0000000000000000
R8 = 00000000000000f0 R9 = 000000d590bfc960
R10 = 00007ffa1f4a00f0 R11 = 0000000000000001
R12 = 00007ffa1f4a00f0 R13 = 000000d590bfcb60
R14 = 0000000000000000 R15 = 00000200a936c9e0
RIP = 00007ffa5be0d0b7 EFL = 00010246
CS = 0033 FS = 0053 GS = 002b
Stack Trace (from fault):
[ 0] 0x00007ffa5be0d0b7 C:\WINDOWS\SYSTEM32\ntdll.dll+00250039 RtlMultiAppendUnicodeStringBuffer+00002151
[ 1] 0x00007ffa5be0cef0 C:\WINDOWS\SYSTEM32\ntdll.dll+00249584 RtlMultiAppendUnicodeStringBuffer+00001696
[ 2] 0x00007ffa5be3238f C:\WINDOWS\SYSTEM32\ntdll.dll+00402319 RtlGetExePath+00004815
[ 3] 0x00007ffa5be3218c C:\WINDOWS\SYSTEM32\ntdll.dll+00401804 RtlGetExePath+00004300
[ 4] 0x00007ffa5be3152f C:\WINDOWS\SYSTEM32\ntdll.dll+00398639 RtlGetExePath+00001135
[ 5] 0x00007ffa5be04c4b C:\WINDOWS\SYSTEM32\ntdll.dll+00216139 LdrGetDllHandleEx+00001179
[ 6] 0x00007ffa5be05500 C:\WINDOWS\SYSTEM32\ntdll.dll+00218368 RtlEqualUnicodeString+00000608
[ 7] 0x00007ffa5be04464 C:\WINDOWS\SYSTEM32\ntdll.dll+00214116 LdrLoadDll+00000228
[ 8] 0x00007ffa595b8982 C:\WINDOWS\System32\KERNELBASE.dll+00166274 LoadLibraryExW+00000354
[ 9] 0x00007ffa404763e0 C:\WINDOWS\SYSTEM32\WINSPOOL.DRV+00025568 Ordinal213+00000688
[ 10] 0x00007ffa404761e7 C:\WINDOWS\SYSTEM32\WINSPOOL.DRV+00025063 Ordinal213+00000183
[ 11] 0x00007ffa4047f5d6 C:\WINDOWS\SYSTEM32\WINSPOOL.DRV+00062934 Ordinal212+00000134
[ 12] 0x00007ffa404754d0 C:\WINDOWS\SYSTEM32\WINSPOOL.DRV+00021712 DocumentPropertySheets+00000144
[ 13] 0x00007ffa40477806 C:\WINDOWS\SYSTEM32\WINSPOOL.DRV+00030726 EndPagePrinter+00000550
[ 14] 0x00007ffa4047741f C:\WINDOWS\SYSTEM32\WINSPOOL.DRV+00029727 DocumentPropertiesW+00000143
[ 15] 0x00007ffa5a136317 C:\WINDOWS\System32\COMDLG32.dll+00156439 PrintDlgW+00001559
[ 16] 0x00007ffa5a16d0ee C:\WINDOWS\System32\COMDLG32.dll+00381166 PrintDlgA+00000094
[ 17] 0x00007ff9f05aae3e C:\Program Files\MATLAB\R2020b\bin\win64\uiw.dll+00503358 UIW_get_printer_setup+00000366
[ 18] 0x00007ff9f0584165 C:\Program Files\MATLAB\R2020b\bin\win64\uiw.dll+00344421 GetCommandHWND+00002485
[ 19] 0x00007ff9f05b8ce2 C:\Program Files\MATLAB\R2020b\bin\win64\uiw.dll+00560354 uiw_SimHandleToWinHandle+00003970
[ 20] 0x00007ff9f00140c2 C:\Program Files\MATLAB\R2020b\bin\win64\mfc140.dll+02703554
[ 21] 0x00007ff9f0013c3f C:\Program Files\MATLAB\R2020b\bin\win64\mfc140.dll+02702399
[ 22] 0x00007ff9f00113f5 C:\Program Files\MATLAB\R2020b\bin\win64\mfc140.dll+02692085
[ 23] 0x00007ff9f00117e4 C:\Program Files\MATLAB\R2020b\bin\win64\mfc140.dll+02693092
[ 24] 0x00007ff9f05dff1e C:\Program Files\MATLAB\R2020b\bin\win64\uiw.dll+00720670 uiwStartUserProcess+00012238
[ 25] 0x00007ffa5b55e858 C:\WINDOWS\System32\USER32.dll+00059480 CallWindowProcW+00001016
[ 26] 0x00007ffa5b55e3dc C:\WINDOWS\System32\USER32.dll+00058332 DispatchMessageW+00000924
[ 27] 0x00007ffa5b572bf7 C:\WINDOWS\System32\USER32.dll+00142327 InitDManipHook+00002375
[ 28] 0x00007ffa5be6fbf4 C:\WINDOWS\SYSTEM32\ntdll.dll+00654324 KiUserCallbackDispatcher+00000036
[ 29] 0x00007ffa59861ec4 C:\WINDOWS\System32\win32u.dll+00007876 NtUserCreateWindowEx+00000020
[ 30] 0x00007ffa5b557d8b C:\WINDOWS\System32\USER32.dll+00032139 CreateWindowExW+00001643
[ 31] 0x00007ffa5b557958 C:\WINDOWS\System32\USER32.dll+00031064 CreateWindowExW+00000568
[ 32] 0x00007ffa5b553c92 C:\WINDOWS\System32\USER32.dll+00015506 CreateWindowExA+00000130
[ 33] 0x00007ff9f001a215 C:\Program Files\MATLAB\R2020b\bin\win64\mfc140.dll+02728469
[ 34] 0x00007ff9f0011f6c C:\Program Files\MATLAB\R2020b\bin\win64\mfc140.dll+02695020
[ 35] 0x00007ff9f0024541 C:\Program Files\MATLAB\R2020b\bin\win64\mfc140.dll+02770241
[ 36] 0x00007ff9f05b8b67 C:\Program Files\MATLAB\R2020b\bin\win64\uiw.dll+00559975 uiw_SimHandleToWinHandle+00003591
[ 37] 0x00007ff9effabfb9 C:\Program Files\MATLAB\R2020b\bin\win64\mfc140.dll+02277305
[ 38] 0x00007ff9effab1a6 C:\Program Files\MATLAB\R2020b\bin\win64\mfc140.dll+02273702
[ 39] 0x00007ff9effab10d C:\Program Files\MATLAB\R2020b\bin\win64\mfc140.dll+02273549
[ 40] 0x00007ff9f05c2e1a C:\Program Files\MATLAB\R2020b\bin\win64\uiw.dll+00601626 uiwSetPainting+00002842
[ 41] 0x00007ff9f057b6bd C:\Program Files\MATLAB\R2020b\bin\win64\uiw.dll+00308925 mwboost::serialization::singleton_module::unlock+00245629
[ 42] 0x00007ff9f05795e0 C:\Program Files\MATLAB\R2020b\bin\win64\uiw.dll+00300512 mwboost::serialization::singleton_module::unlock+00237216
[ 43] 0x00007ffa131a2c99 C:\Program Files\MATLAB\R2020b\bin\win64\libmwservices.dll+02829465 services::system_events::detail::enqueuePacket+00004761
[ 44] 0x00007ffa5b5dabc7 C:\WINDOWS\System32\USER32.dll+00568263 GetClassNameA+00000599
[ 45] 0x00007ffa5b56e3f9 C:\WINDOWS\System32\USER32.dll+00123897 IsWindowVisible+00000649
[ 46] 0x00007ffa5b56e374 C:\WINDOWS\System32\USER32.dll+00123764 IsWindowVisible+00000516
[ 47] 0x00007ffa5be6fbf4 C:\WINDOWS\SYSTEM32\ntdll.dll+00654324 KiUserCallbackDispatcher+00000036
[ 48] 0x00007ffa59861104 C:\WINDOWS\System32\win32u.dll+00004356 NtUserGetMessage+00000020
[ 49] 0x00007ffa5b5786d6 C:\WINDOWS\System32\USER32.dll+00165590 GetMessageA+00000070
[ 50] 0x00007ff9f059aa3b C:\Program Files\MATLAB\R2020b\bin\win64\uiw.dll+00436795 uiw::UIW_WindowProxy::`vbase destructor'+00002811
[ 51] 0x00007ff9f05a11c2 C:\Program Files\MATLAB\R2020b\bin\win64\uiw.dll+00463298 uiw::events::launchWindowsMessageThread+00006690
[ 52] 0x00007ff9f059c139 C:\Program Files\MATLAB\R2020b\bin\win64\uiw.dll+00442681 uiw::UIW_WindowProxy::`vbase destructor'+00008697
[ 53] 0x00007ff9f059b3c9 C:\Program Files\MATLAB\R2020b\bin\win64\uiw.dll+00439241 uiw::UIW_WindowProxy::`vbase destructor'+00005257
[ 54] 0x00007ffa59d514c2 C:\WINDOWS\System32\ucrtbase.dll+00136386 configthreadlocale+00000146
[ 55] 0x00007ffa5a206fd4 C:\WINDOWS\System32\KERNEL32.DLL+00094164 BaseThreadInitThunk+00000020
[ 56] 0x00007ffa5be1cec1 C:\WINDOWS\SYSTEM32\ntdll.dll+00315073 RtlUserThreadStart+00000033

  1 Comment

Star Strider
Star Strider on 15 Oct 2020 at 15:42
If MATLAB notified you that it had automatically sent information to MathWorks about this problem, or that you gave it permission to send it, wait for a reply. Technical Support will respond, usually within a day (in my experience).
Otherwise, use the Contact Us telephone handset icon in the upper right corner of this page to request Technical Support. Include the URL of this thread in your message so that you do not have to repeat everything.

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Answers (1)

Sahithi Kanumarlapudi
Sahithi Kanumarlapudi about 16 hours ago
Hi,
As suggested above, contacting support team might hep you. You can contact with MathWorks support at

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