There are a few reasons the MathWorks installer might fail to run on Windows without displaying an error message or creating a crash logs:
- System Requirements
- Security Software
- Administrative Permissions
- Corrupt Installer
- Path Contains Non-ASCII or Accented Characters
- Located on a Network Drive
Your computer may not meet the system requirements for the release of MATLAB or other MathWorks product you are attempting to install. See the system requirements page for more information:
Some security software will interpret the MathWorks installer as a false positive, and prevent the installer from running. To resolve this issue, add the MathWorks installer to your program whitelist, or temporarily disable your security software.
You may need to contact your system administrator to modify your security software settings. If you are unable to change your security settings then you can boot your computer into Safe Mode with networking which will suppress your security software as long as the computer is in Safe Mode.
Note: Before booting in Safe Mode, verify that BitLocker is not enabled on the machine. BitLocker will prevent startup in Safe Mode.
You must be a local administrator to install MATLAB. If you are not a local administrator, contact your system administrator for assistance.
If the installer fails to launch and provides no error message, the installer may be damaged or corrupt. This may happen because network security software modified the file in transit: however it could just be random corruption.
If you suspect the installer is damaged or corrupt, redownload the installer from the MathWorks website.
Path Contains Non-ASCII or Accented Characters
If your MathWorks Installer is located on a path that contains non-ASCII or accented characters, the MathWorks Installer may not launch. This will most likely be the case if your username has a non-ASCII or accented character and the MathWorks Installer is located in the user's Downloads folder.
To launch the installer, move the Installation files to the root of your C drive.
Located on a Network Drive
This issue could be caused if you are running the MathWorks installer from a Network Drive due to lack of permissions. To resolve, download the installer on a local drive and run it from that location.
If none of these suggestions enable you to run the MathWorks installer, please contact MathWorks support: