If you encountering any issues while installing the VEX Microcontroller Support Package, try the following diagnostic steps:
1. Open MATLAB
2. At the MATLAB prompt (>>), execute:
This will turn on the verbose diagnostics output feature.
3. Next, double-click to open the .mlpkginstall file (as per installation instructions provided to you earlier) and try to re-install. This time you will see diagnostic messages being output at the MATLAB prompt.
4) When the installer fails and throws an error message, go to the MATLAB prompt, and you will see the diagnostics info.
5) Copy and email this info to the BEST Robotics support team at firstname.lastname@example.org.
The BEST Robotics support team at MathWorks will investigate the issue using your diagnostics info, and respond to your email with any appropriate resolution/workaround.