File Installation Key Freezes during install

We are trying to install Matlab 2021a on a fresh install of Redhat 8.4. When running the installer, we cannot type in the File Installation Key field. However, we can paste the key in there but the Next button is still greyed out. We tried it with and without the dashes. We also tried running it straight from the disc and copying the files and running it locally. Any ideas on how we an remedy this?

Answer 1

[DGM]

The broken UI elements is a longstanding bug.

https://www.mathworks.com/support/bugreports/1797911

https://www.mathworks.com/matlabcentral/answers/812925-installer-stuck-at-confirm-user-page-on-linux-ubuntu

https://www.mathworks.com/matlabcentral/answers/1571578-i-can-t-type-where-is-my-licence

https://www.mathworks.com/matlabcentral/answers/1456459-can-t-enter-text-when-installing-r2021a-on-ubuntu-20-04

https://www.mathworks.com/matlabcentral/answers/417183-keyboard-input-is-not-working-in-matlab-guis-on-ubuntu-18-04

You can see if any of the workarounds are of any help to you.

[Jarett Tanaka]

That worked! Thank you. Sorry, apparently my search skills are lacking.

[DGM]

No worries. It took me forever to find a search query that would give relevant results when I first tried troubleshooting it myself.

If the answer works well enough for you, consider accepting it. That moves it to the "answered" queue and hopefully makes it more attractive to other people searching for the same info.