Unable to update MATLAB 2016b to 'update 7'

Hello everyone.

I'm trying to update MATLAB 2016b with the "Update 7" patch (company requirement), but it is not being succesful.

I get the following message:

The log says:

Using white list: white_list.json

Release (from -r): R2016b

matlabroot (from -d): [C:\Program Files\MATLAB\R2016b]

Products dir: C:\Program Files\MATLAB\R2016b/appdata/products

Components dir: C:\Program Files\MATLAB\R2016b/appdata/components

Can anyone help me, please?

Regards!

Answer 1

[Cris LaPierre]

Based on the message, it appears you need to contact support. You can do so here:

https://www.mathworks.com/support/contact_us.html