why i am getting this error

while installing FMU support package i am getting thiss error ,how to solve this..

Download Error

There was a problem downloading the support package. To resolve this issue

[Ganesh]

Hi @kavya,

There is a huge lack of information in your question. At the first gist, anyone could only give you two solutions:

a. Check your internet connection

b. Check if you have the required permissions to download the support packages.

Some additional information that might help you get answers would be:

a. At what point during the installation do you get the error?

b. How repeatable is it?

c. Attaching a Screenshot of the error would help, and providing the entire error message.

A similar question has already been addressed here: https://www.mathworks.com/matlabcentral/answers/285833-why-do-i-receive-the-error-there-was-a-problem-downloading-the-support-package

Refer to the following link: https://in.mathworks.com/matlabcentral/answers/6200-tutorial-how-to-ask-a-question-on-answers-and-get-a-fast-answer