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Problem of matlab connection error 5001 for second use in server environment.

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Dear, Matlab Support team.
Now, I am struggling with using matlab in server environment.
I can use two servers (A,B server : I can access B server after entering A server), and the two server are sharing files and directories. (there are other people who use servers).
So, when I tried to install matlab at A server, it was fine and I wrote down PBS script to run parallel process in matlab in server A and it works well.
However, when I delete all matlab and now reinstall matlab in server B and execute same procedure (PBS script) as before, it did work well at first "qsub ... " and finished well. But from second time, when I did "qsub ... " again, it made connection error 5001.
Because it works well at only first time, and failed after it again and again. I cannot find any consistency in problem.
Now, I dont know how to solve this problem. Becuase I should do my job in second server, can you help me to solve this problem?

Answers (1)

Angelo Yeo
Angelo Yeo on 6 Sep 2024
The error 5001 message stems from a licensing issue. Have you read the article below? The first step for the troubleshooting is to follow guidance in the article below.
If you cannot resolve the issue even with the article's guideline, please reach out to Installation Suppor team.
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1. 웹으로 지원 요청
설치지원팀으로의 문의는 라이센스 번호와 함께, 1) 매스웍스 홈페이지에서 로그인 후, 2) Contact Support - MATLAB & Simulink (mathworks.com) 로 이동 3) "설치 및 설정(Installation and Setup)" 으로 이동 후 적절한 카테고리 선택하여 별표(*)로 표시된 필드를 모두 채우신 뒤 문의하실 수 있습니다.
2. 전화로 지원 요청
대표번호 02-6006-5100 에서 안내 멘트에 따라 3번 그리고 1번을 선택하여 설치 지원팀으로 연결하실 수 있습니다.
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