Matlab installer not working

Hi

I'm trying to install MATLAB on a new laptop (Windows 11). I've downloaded the installer via my university account. When I run, it unzips the installer but then closes silently with no error message.

There is a setup.exe in the folder it creates but this also does not run - just asks if I want to install and then nothing. I've tried disabling anti-virus, running as administrator from the command line and tried an earlier version.

Any ideas how to install?

Many thanks

[Dyuman Joshi]

As you seem to have an Academic license, it would be best to contact your University IT admin for this issue.

[JMRV]

I'm having the exact same issue. Please update if you found a solution. Cheers.

[Gareth]

I have an open ticket with support. So far they haven't been able to figure out what the problem is - I'll let you know how it goes.

[Giuseppe Marano]

I HAVE THE SAME PROBLEM

[Gareth]

Support have asked me to send them the log file from when I run Procmon (Process Monitor) during attempted installation.

I'll let you know if there is any update.

What system do you have? Mine is:

Dell Precision 3591

Processor Intel(R) Core(TM) Ultra 7 165H 3.80 GHz

Installed RAM 64.0 GB (63.5 GB usable)

System type 64-bit operating system, x64-based processor

[Tommaso]

Hi! I am having the same problem on a 2019 Macbook Pro. I also tried downloading the 2024 version with no success..

[Zoltan]

The installer not running issue was caused in my case by faulty module in windows/system32 directory by ASProxy64.dll This file belongs to AstrillVPN application. Once I uninstalled the app and restarted the machine, all things were back to fine.

My recommendation is you should go into Event Viewer in Windows, as this is a classic symptom of a crash happening at a very low level, which is exactly the kind of thing that gets logged in the Event Viewer.

To interpret the Event Viewer for MathWorksProductInstaller issues, you need to know where to look and what information is key. The absence of an error message on the screen is a classic symptom of a crash happening at a very low level, which is exactly the kind of thing that gets logged in the Event Viewer.

Where to Look

The most relevant logs for this type of issue are the Application and System logs. The installer itself is an application, but if a core system component or driver is the root cause, the error might be logged in the System log.

1. Open Event Viewer by pressing Win + R and typing eventvwr.msc.
2. In the left pane, expand Windows Logs.
3. Click on Application and then System.

What to Look For

Focus on the logs around the time you tried to run the setup or the app fails to start. Sort the entries by Date and Time and look for events with a Level of "Error" or "Warning". The lack of an error message means the installer didn't get to a point where it could create a log file itself, so you're looking for a crash that happened just as it was starting.

Example of a Critical Clue

A common scenario for silent failures is a crash caused by a corrupted or incompatible system dependency. The Faulting module name in the Event Viewer is the key to this. For instance, if you see an entry like this:

Faulting application name: MathWorksProductInstaller.exe or setup.exe

Faulting module name: ASProxy64.dll

This immediately tells you that the MATLAB installer crashed because it couldn't properly load a specific library. It means you need to repair or reinstall that particular component.

If the faulting module is a DLL from another program (e.g., a system monitor or a VPN application like in my case), that program is the likely culprit of the conflict. By using the Event Viewer, you're not guessing, you're letting the system tell you exactly what file is causing the problem.

Happy problem hunting :)

Sources

Answer 1

[Gareth]

I finally managed to get it to install!

It was a conflict with Astrill VPN - after uninstalling this it worked (with the normal installer). Support found something in my logs suggesting this was the problem (specifically with ASProxy64.dll). I only need VPN when I go to China so won't bother to reinstall just yet.

Answer 2

[Gareth]

I still haven't managed to install. Support have suggested a number of things such as disabiling virus/firewall software, changing installation folder, etc.

The also suggested installation via MPM with the following commands:

Invoke-WebRequest -Uri https://www.mathworks.com/mpm/win64/mpm -OutFile mpm.exe
./mpm install --release=R2025a --destination="C:\Program Files\MATLAB" --products=MATLAB

Unlike the normal installer, (which does nothing and produces no error), this actually appeared to install. I ended up with a MATLAB folder but when attempting to run the matlab.exe, it opens the crash reported to send crash logs to MathWorks.

I have sent the crash dumps and am awaiting a response.

This is getting really frustrating - can anyone suggest a solution?