Support for new purchase

Can anyone explain how support works for a new matlab purchase? Does formal support come with the purchase price, or am I on my own?

Thanks in advance for any answers.

[John Chilleri]

Hello,

Sorry that you're feeling frustrated, and sorry that this forum appears weird. This forum is mostly populated with individuals that don't work for Mathworks. When you finally have MATLAB downloaded, this is a good place to receive assistance and feedback on coding and concepts, but installation questions can be more difficult.

I assume you installed the student version? I can only say that you can choose MATLAB to provide you with an activation ID with which you input to the installer that will install your MATLAB and purchased toolboxes. It (not on Ubuntu) was a follow the GUI and stick the ID in and done kind of process. Have you encountered a GUI with the activation ID area? And have you entered that ID already?

[John Chilleri]

Although this page refers to an older release of MATLAB, perhaps it could be useful to you!

https://help.ubuntu.com/community/MATLAB

[John Chilleri]

Other possibly useful sources:

Mathworks Installation, Activation, etc Guide

Quora Guide for Ubuntu

Similar Question Regarding Current MATLAB 2016b on Ubuntu

I wish you the best of luck, sorry for the frustration!

[Alesia Pehl]

Thanks for the responses and the links John- I'll have a look.

I'm definitely a linux newbie, so I don't know what to expect, but I managed to launch the installer from the console, and everything looked like a normal installation, with an activation dialog box and a 'success' message at the end.

When I try to actually run the program though, I can't find a GUI link to it, so try to run it from the console, and get the error that I posted.

So the thing that is so weird to me is that I haven't even logged off or anything, so how could it have been activated for any user other than the one currently logged in?

[John Chilleri]

Does it not appear as an application in whichever directory you installed it? I've never tried opening MATLAB via the terminal, but find it without terminal and see if you can open it that way? Sorry if my suggestions don't help! I'm not completely sure of what you're seeing on your end!

[Alesia Pehl]

Thanks John, tech support helped me find the real problem- from my other post:

"In case anyone comes across this in the future, tech support helped me figure out the problem:

There's a step in the installation process where they ask for your user name. I entered my MatLab username, obviously :-)

That was the wrong thing to do- it wants the username that you are currently logged in as. Obviously :-)

I did three re-installations, and that was the easiest way to get this working- do a fresh install and just enter the correct username.

Thanks again for all the help."

Answer 1

[Alesia Pehl]

In case anyone comes across this in the future, tech support helped me figure out the problem:

There's a step in the installation process where they ask for your user name. I entered my MatLab username, obviously :-)

That was the wrong thing to do- it wants the username that you are currently logged in as. Obviously :-)

I did three re-installations, and that was the easiest way to get this working- do a fresh install and just enter the correct username.

Thanks again for all the help.

Answer 2

[Image Analyst]

Alesia, I'm not seeing the error that you posted. Where is it? Did you forget to say what the error was or even attach a screenshot?

The student edition comes with support for installation only. It sounds like that is the problem you're having - you can't even launch the program. So call them for fast and free help.

Once it's able to launch though, your options are this forum (or similar ones, though this is the best and you're already aware of it), or this link: http://www.mathworks.com/matlabcentral/answers/95025-does-the-mathworks-provide-any-online-homework-assistance-for-students

Answer 3

[Walter Roberson]

In order to install successfully on Linux, you pretty much need to sudo (or su) the install script. Then when it gets to the activation step after the install, it asks you which username to activate for. At that point it might automatically fill in "root" as the default because you were sudo'd. You need to fill in your own userid that you will be running under. For example on the Linux virtual machines that I snag from osboxes.org I have to fill in "osboxes" as that is the username those are generated with.

You can go through the activation process again; see https://www.mathworks.com/matlabcentral/answers/99457-how-do-i-activate-matlab

For linux on R2016b that would direct you to

/usr/local/MATLAB/R2016b/bin/activate_matlab.sh